Senior Freight Operations Specialist

Logix Recruitment Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics company in Greater London is seeking an experienced operations professional to manage time-critical shipments within the aviation sector. The role involves overseeing operational executions, monitoring live shipments, and supporting junior staff. The ideal candidate will have 3–5 years of experience in freight forwarding or aviation logistics, with strong communication skills and proficiency in logistics systems. Competitive salary and career development opportunities are offered.

Benefits

Competitive salary

Career development opportunities

Team-oriented company culture

Qualifications

• 3–5+ years’ experience in freight forwarding or similar.
• Strong understanding of airfreight processes.
• Knowledge of customs processes preferred.

Responsibilities

• Manage and oversee time-critical shipments.
• Coordinate with airlines and ground transport partners.
• Monitor live shipments and resolve operational issues.
• Mentor and support junior operations staff.
• Negotiate rates with suppliers.

Skills

Freight forwarding experience

Aviation logistics knowledge

Strong communication skills

Ability to work under pressure

Proficiency in MS Office

Tools

Boxtop

Job description

Key Responsibilities

Operational Control & Execution

• Manage and oversee time-critical shipments (AOG, NFO, hand-carry, engines, APUs, parts, spares).
• Coordinate with airlines, handlers, agents, and ground transport partners to ensure seamless end-to-end execution.
• Monitor live shipments and proactively resolve delays, risks, and operational issues.
• Ensure compliance with aviation security, customs, and regulatory requirements.
• Lead operational escalations during out-of-hours or complex logistics movements.

Customer & Stakeholder Communication

• Act as a senior point of contact for key customers, providing real-time updates and proactive communication.
• Build strong relationships with suppliers, carriers, and global partners to ensure performance and reliability.
• Handle service failures with professionalism and drive corrective actions.

Process, Quality & Performance

• Ensure all jobs are executed accurately within internal systems (e.g. Boxtop), including cost control and job profitability checks.
• Conduct post-shipment reviews to identify areas for improvement.
• Support the development and implementation of SOPs, best practices, and operational workflows.
• Champion quality, accuracy, and compliance across every movement.

Team Leadership & Support

• Mentor and support junior operations staff with training and daily guidance.
• Assist the Operations Manager in workload planning and shift coverage.
• Lead by example in delivering high service standards, ownership, and operational discipline.

Commercial & Cost Control

• Negotiate rates with airlines, partners, and suppliers where required.
• Ensure jobs are profitable and in line with company margin expectations.
• Support sales colleagues with operational input for quotes and tenders.

Key Skills & Experience

• 3–5+ years’ experience in freight forwarding, aviation logistics, AOG / time-critical movements, or similar.
• Strong understanding of airfreight processes, cargo operations, and global logistics.
• Ability to work in fast-paced, high-pressure environments with rapid decision-making.
• Excellent communication skills with customers and suppliers.
• Proficiency with freight systems (e.g., Boxtop) and MS Office.
• Knowledge of customs processes and regulatory requirements preferred.

Why Join

• Work with a fast-growing leader in time-critical logistics.
• Be part of a high-performance operations team managing complex, global aviation movements.
• Competitive salary, career development, and opportunities to progress.
• A company culture built on teamwork, speed, and reliability