Senior Freight Forwarding Client Manager

MARMION; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Annual incentive bonus scheme

DCAS car allowance

Job summary

MARMION is seeking an accomplished leader to join the management team at the Heathrow area, driving commercial performance across air and sea freight and related logistics services. The role emphasizes strengthening Africa export capabilities and expanding growth across global trade lanes.

You will work closely with the Branch Director and Branch Manager to develop pricing strategies, nurture key customers, and steer revenue growth while maintaining profitability in a rapidly evolving market.

Qualifications

• Substantial experience managing clients within freight forwarding or international logistics.
• Excellent understanding of air & sea freight forwarding.
• Proven track record winning new business and growing accounts.
• Experience developing pricing strategies and commercial models.

Responsibilities

• Develop and implement the branch commercial strategy to drive performance.
• Identify opportunities and support growth across trade lanes.
• Own pricing structures and prepare competitive proposals.
• Represent the business at meetings and events.

Skills

Strategic thinking

Leadership

Negotiation skills

Stakeholder management

Analytical mindset

Proactive

Collaborative leadership

Tools

Freight management systems

Microsoft Office

Job description

• Benefits: private healthcare, annual incentive bonus scheme, DCAS car allowance
• A highly visible and influential leadership role
• Excellent understanding of air & sea freight forwarding essential

• Benefits: private healthcare, annual incentive bonus scheme, DCAS car allowance
• A highly visible and influential leadership role
• Excellent understanding of air & sea freight forwarding essential

Role Highlights:

• Location: Heathrow Area (Onsite)
• Compensation: Competitive Salary and Benefits Package (to be discussed during first contact).
• Benefits: private healthcare, annual incentive bonus scheme, DCAS car allowance.
• Travel: Regular international travel, with the opportunity to further strengthen a market-leading presence within Africa export air & sea freight, and expand growth across wider global trade lanes
• A highly visible and influential leadership role with clear long-term career progression opportunities.
• Our Client: a privately owned, well-established and highly respected international shipping & logistics business.
• Rare position developing existing strategic customer relationships with a direct impact on business & revenue growth.

Role Overview:

The successful candidate will join the management team of a thriving international freight forwarding operation, working closely with the Branch Director and Branch Manager to drive commercial performance & profitable growth across air & sea freight and associated logistics services. With a strong reputation in the African trade lane, the branch is well placed to build on this specialist position alongside identifying new opportunities across customers, sectors and trade lanes.

Key Responsibilities:

• Commercial Strategy & Insights:
• Work closely with the Branch Director and Branch Manager to develop and implement the branch commercial strategy to drive performance and further strengthen market position.
• Identify emerging market opportunities, customer needs and trade lane developments to support future growth.
• Contribute commercial insight, market intelligence and strategic recommendations to support business growth.
• Work collaboratively with operational teams to ensure pricing, service delivery and growth objectives are aligned.
• Strengthen, expand, and support the evolution of the branch's specialist Africa export air & sea freight offering.
• Customer Development & Business Growth:
• Build, maintain and develop strong relationships with established key customers, becoming the primary commercial contact for strategic accounts.
• Identify opportunities to increase revenue through cross-selling and upselling across air & sea freight, alongside wider logistics solutions.
• Generate new business opportunities and manage the entire sales cycle from prospecting through to implementation.
• Develop customer‑specific solutions that deliver long‑term value and sustainable profitability.
• Represent the business at customer meetings, industry events and partner engagements.
• Commercials & Pricing:
• Take ownership of customer pricing structures and ensure commercial agreements support long‑term profitability.
• Monitor account performance, identifying opportunities for growth whilst protecting margins.
• Prepare competitive and commercially robust pricing proposals.
• Support and contribute to tender submissions and commercial negotiations.
• Negotiate agreements that deliver value for both customers and the business.

Experience & Qualifications:

• Substantial experience managing clients within freight forwarding, international logistics or a comparable commercial supply chain environment is essential.
• Excellent understanding of air & sea freight forwarding and freight operations, services and commercial practices.
• Proven track record of winning new business whilst retaining, developing and growing existing customer accounts.
• Experience developing pricing strategies, commercial models and customer‑specific solutions.
• Demonstrable success negotiating commercial agreements and delivering profitable growth.
• Strong IT proficiency, including Microsoft Office applications and freight management systems.
• Knowledge of African trade lanes is preferred.

Skills & Attributes:

• Energetic, confident, and resilient character.
• Highly commercially astute, results driven & customer-focused.
• Strategic thinker with the ability to translate plans into practical commercial outcomes.
• Excellent communication, presentation and negotiation skills, with the ability to influence key stakeholders and build long‑lasting commercial relationships.
• Collaborative leadership style with an analytical approach with the ability to interpret commercial data and make informed decisions.
• Proactive, self‑starting and comfortable operating in a fast‑paced commercial environment.

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don't hear from us within 5 working days, unfortunately your application hasn't been successful on this occasion.