Senior Fraud Strategy Manager

Hsbc Global Services Limited; Birmingham; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Maternity/adoption pay support

Job summary

HSBC in the United Kingdom is seeking a Senior Fraud Strategy Manager to lead IWPB fraud strategy across card, payment and digital channels. You will collaborate with Product teams and control owners to apply robust fraud controls while preserving customer experience.

Role requires horizon scanning, threat assessment and benchmarking, plus continuous challenge of controls to address evolving fraud typologies and to mitigate risk across the bank.

Qualifications

• Experience and in-depth knowledge of fraud risk, attack methodologies and practises and how they impact our customers.
• Understanding of current fraud industry regulatory expectations and their purpose.
• Knowledge of latest fraud control technologies and capabilities in digital channels.

Responsibilities

• Own IWPB’s global fraud strategy and associated fraud-specific strategies across card, payment and digital fraud.
• Be SME to Business Product teams for all aspects of fraud strategy and its application for risk ownership.
• Ensure new product business and services have the requisite fraud controls balancing customer experience with mitigation.
• Represent IWPB as the fraud SME with external fraud stakeholders.
• Conduct horizon scanning and emerging threat assessment and benchmarking.
• Maintain understanding of evolving fraud risk typologies and make innovative recommendations on controls.

Tools

Fraud detection tools

Digital channel analytics

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Senior Fraud Strategy Manager.

Global Fraud and Credit Control Services is a first line of defence control function in International Wealth and Private Banking (IWPB), with the core purpose of supporting the entire customer fraud & credit journeys and creating sustainable outcomes for the Customer and the Bank. It has 6 core sub-functions: Credit Bureau Management; Decision Systems; Underwriting & Credit Operations; Collections; Fraud Ops and Fraud Management.

This role sits in Fraud Management within the first line of defence, responsible for producing, maintaining and executing fraud strategies that lay out how IWPB should apply controls to meet policy requirements and address current and future fraud threats.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Own IWPB’s global fraud strategy and associated fraud specific strategies across key risk areas of card, payment and digital fraud.
• SME to Business Product teams for all aspects of fraud strategy including its application for risk ownership, control design, product development
• Ensure new product business and services have the requisite fraud controls that balance customer experience with fraud mitigation.
• Responsible for assessment of the effective application of fraud strategy by market and global control owners
• Represent IWPB as the fraud SME with external fraud stakeholders
• Conduct horizon scanning and emerging threat assessment as well as peer benchmarking and best practice identification.
• Maintain a deep understating of the evolving fraud risk typologies and making innovative recommendations on controls to manage these risks.
• Continuously review and challenge the fraud controls to maintain a focus on customer experience and the reducing impact that fraud risk may have on other risk types (e.g. reputational risk, credit risk etc.).

To be successful in this role you should meet the following requirements:

• Experience and in-depth knowledge of fraud risk, attack methodologies and practises and how they impact our customers
• An understanding of the current Fraud industry regulatory expectations, as well as their underlying purpose with respect to the management of fraud risks and their impact on customers.
• Knowledge of latest fraud control technologies and capabilities especially in digital channels
• Have first-hand knowledge and experience of Retail and Wealth Products and Services
• A track record of delivering clear, concise, audience-tailored messages
• Clearly flags risks, gets stakeholders aligned, and moves things forward with confidence
• Works well independently, even with incomplete information, and still delivers in fast-changing environments
• Cuts through complexity to find root causes, weighs options using data and good judgement, and drives practical solutions through to delivery.
• Leadership, communication and inter-personal skills, with experience dealing with senior executive levels and diverse functional stakeholders to influence and achieve shared objectives
• Ability to collaborate to develop innovative solutions to complex global issues

Opening up a world of opportunity. #LI-HSBC

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail] .