Senior Fraud Risk Manager

Monzo; Greater London; Híbrido; GBP 109.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive awards

£1,000 learning budget

Macbooks provided

Work-from-home setup support

Descripción de la vacante

Monzo is seeking a Senior Fraud Risk Manager to lead our fast-growing Fraud & Disputes Risk team. You will drive fraud strategy across UK and international accounts while balancing risk with a seamless customer experience.

Join a collaborative, values-driven environment that rewards proactive leadership and data-driven decision-making. Hybrid/distributed UK working and remote options available, with support for in-office collaboration as needed.

Formación

• Proven experience leading fraud strategy and risk teams in a fast-moving, regulated environment.
• Strong knowledge of UK and EU fraud regulations and compliance requirements.
• Ability to build data-driven fraud strategies that scale across operations.
• Track record delivering end-to-end projects and large-scale change programs.
• Stays updated on industry trends and responds to new fraud risks.
• Balances fraud risk with business goals and collaborates to ship new products safely.
• Demonstrates coaching and people-development skills.
• Excellent communication aligned with company values and stakeholder needs.
• Data-driven mindset with ability to self-serve data and leverage tech solutions.
• Industry qualifications such as ICA, CIFAS, ACAMS or CFE are preferred.

Responsabilidades

• Lead our fast-growing, global Fraud & Disputes Risk team and collaborate with cross-functional squads.
• Oversee fraud risk strategy across current accounts, business banking, and international accounts.
• Design and rollout strong fraud controls and continuous improvement processes.
• Embed threat intelligence and analytics to identify trends and improve controls.
• Partner with Product, Engineering and Ops to keep initiatives aligned and progressing.
• Coach and develop a high-performing fraud risk team and support career growth.

Conocimientos

Fraud risk management

Team leadership

UK & EU regulations

Data analytics

Fraud tooling

Herramientas

Fraud detection tools

Descripción del empleo

We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

London/Cardiff/UK Remote | £108,700 - £140,000 + equity + Incentive Awards tied to your performance + Benefits

Financial Crime & Fraud Collective

We’re all about building trust and keeping our community safe while helping Monzo grow. The Financial Crime & Fraud Collective is at the heart of this work. As a Senior Fraud Risk Manager, you’ll lead the charge in keeping fraudsters at bay so our customers can bank with total confidence! You’ll get to work across current accounts, business banking, international accounts, and more. While you’ll be managing people and programs, you should also be excited to roll up your sleeves and get hands‑on.

You’ll play a key role by...

Helping to lead our fast-growing global Fraud & Disputes Risk team and work alongside leaders across our cross-functional Fraud Squads. We’re looking for a proactive, collaborative leader who really knows fraud risk management inside and out - spanning several of our authorised fraud, unauthorised fraud, first‑party fraud, and disputes specialisms.

Your Core Focus Areas Include

• Fraud Strategy & Operational Execution: Join squad leadership to turn our big-picture fraud vision into practical roadmaps for our UK and EU Banks. You’ll strike the perfect balance between smart protection controls and a seamless customer experience.
• Control Framework & Fraud SME: Be our go‑to expert on fraud typologies and prevention tools, overseeing end‑to‑end design and rollout of strong controls.
• Threat Intelligence & Performance Analytics: Embed data and threat monitoring to catch new fraud trends early, turning insights into quick control improvements.
• Cross‑Functional Coordination: Partner closely with Product, Engineering, and Ops to keep initiatives aligned and moving forward.
• People Leadership & Capability Building: Coach, mentor, and grow a fantastic fraud risk team while supporting everyone’s personal and professional development.

We’d love to hear from you if...

• You have strong experience leading fraud strategy and risk teams, ideally in a fast-moving, regulated environment.
• You know UK & EU fraud regulations inside out.
• You’re skilled at building tech‑driven fraud strategies that scale across operations.
• You have a proven track record of delivering end‑to‑end projects and large‑scale change programs.
• You stay plugged into industry trends and can quickly respond to new fraud risks.
• You excel at balancing fraud risk with business goals and collaborating to ship new products safely.
• You’re a supportive coach who loves developing high‑performing teams.
• You’re an empathetic communicator who aligns messaging with our core values.
• You’re data‑driven, comfortable self‑serving data, and love using tech to solve problems.
• You hold a relevant industry qualification (such as ICA, Cifas, ACAMS, or CFE).

What’s In It For You

• £108,700 - £140,000 + Incentive Awards tied to your performance.
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work‑from‑home setup.

This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.