Senior Finance Manager - Customer (12 Month FTC)

Ocado Retail Limited; Hatfield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A market-leading online supermarket is seeking a Senior Finance Manager to provide financial expertise to drive customer growth in Hatfield. The role involves managing marketing budgets and collaborating closely with various teams to ensure financial accuracy and growth opportunities. Candidates should be qualified accountants with strong retail experience and communication skills. The position offers a hybrid working model and various employee benefits.

Benefits

Private medical insurance

Discounted gym memberships

Electric vehicle leasing scheme

Free breakfast in the office

Qualifications

• Strong experience in finance roles, specifically in retail.
• Ability to lead teams and manage change effectively.
• Experience in creating and managing financial models.

Responsibilities

• Support the Customer team with financial expertise.
• Manage the annual marketing budget.
• Deliver insightful reporting around performance.

Skills

Qualified accountant

Retail experience

Managing marketing budgets

Strong communication skills

Strong Excel skills

Analytical skills

Education

Qualified accountant qualification

Job description

Senior Finance Manager - Customer (12 Month FTC)

Job type: Fixed Term Contract (12 months)

Location: Hatfield (Hybrid working – 3 days in the office)

Working hours per week: 40 hours

Application closing date: Monday 1st December 2025

About us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We are Ocado Retail, a market‑leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket. We also operate Zoom by Ocado, a same‑day grocery delivery service.

About the team and the role

The Commercial Finance team provides insight, value‑add and reporting for both Ocado.com and Zoom by Ocado. Reporting to the Head of Commercial Finance, you will support the Customer team by providing financial expertise and challenge. This includes managing investments to drive profitable acquisition and growth with new customers, and optimising investments within the current customer base. You will also support the Chief Customer Officer and their team to deliver smarter customer growth strategies, and you will line manage one senior finance analyst.

What you'll do

• Partner with the Customer area to support leadership in making the right decisions and play a critical role in identifying, recommending, and concluding on business opportunities to create value.
• Serve as the trusted business partner for the customer team and Customer Directors.
• Provide regular, robust, and insightful reporting around performance of smarter growth initiatives.
• Manage the annual marketing budget and own delivery income and smart‑pass budgets, working with the team to develop strategy on DI.
• Make complex financial scenarios easy for non‑financial colleagues.
• Work with data insight colleagues to cut through data and enable faster commercial decision making, ensuring we target the right customers for long‑term profitable growth.
• Strategise and evaluate opportunities in growing the customer base and delivering profitable customer growth.
• Collaborate closely with customer and marketing teams in the preparation and review of budgets and forecasts, monthly insight sessions, and liaising with FP&A teams.
• Own the forecasting process for marketing spend, improving forecasting accuracy and enabling key drivers to be understood.
• Provide month‑end support by delivering accruals and accurate marketing spend and delivery income/smart‑pass figures.
• Identify and implement improvements to ways of working within the Commercial Finance Teams.
• Participate in cross‑functional project groups.
• Provide ad‑hoc finance support.
• Line‑manage the SFA in the team, leading them and supporting their development, and graduate reporting to the SFA.

Who you are – Essential

• Qualified accountant with sufficient post‑qualified experience and strong academics.
• Previous retail experience is advantageous.
• Experience managing marketing budgets.
• Strong communication and influencing skills, able to articulate financial data clearly and transparently.
• Strong Excel skills and experience building financial models.
• Highly numerate and analytical with a keen eye for detail.
• Deadline‑focused and goal‑oriented.
• Enthusiastic to learn.
• Able to build relationships with key stakeholders.
• Able to lead a team and drive change.
• ‘Can do’ proactive approach.
• Dedicated to detail, quality and accuracy.
• Responsive to change with a proactive and positive approach.
• Ownership of results.

What’s in it for you

Health & Wellbeing: Private medical insurance (with option to add family), Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.

Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.

Our Hiring Process

Every application is reviewed by a member of our team. If your skills and experience match the role, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.

Your Application and AI

In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, please ensure your application still authentically conveys who you are and why you’re a great fit for us.

Everyone’s welcome

We’re an equal opportunity employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.