Senior Field Operations Manager

Arc IT Recruitment; City Of London; On-site; GBP 78,000; Full time

Job summary

A leading recruitment firm is seeking a Senior Field Manager for a client in the hospitality sector, focusing on IT operations across 60+ locations. The ideal candidate will have extensive experience in multi-site IT leadership, specifically within fast-paced environments. This role offers a base salary of £78k plus a 25% bonus, along with a comprehensive benefits package.

Benefits

25% bonus

Generous holiday

Pension scheme

Qualifications

• 5+ years of multi-site IT leadership experience in retail or hospitality.
• Experience with enterprise WiFi deployment and management.
• Proven team management and development skills.

Responsibilities

• Lead and inspire a team of 8 IT professionals.
• Provide hands-on technical leadership across 60+ locations.
• Drive service excellence and balance strategic planning.

Skills

Multi-site IT leadership experience

Networking & Infrastructure

Teams/Zoom/Webex platform management

Windows OS environment management

Team management and development skills

Experience in customer-focused environments

Tools

Cisco Meraki

Ruckus networking solutions

Remote support tools

Job description

Senior Field Manager £78k + 25% Bonus London (travel)

Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience.

The Role

• Lead and inspire a dynamic team of 8 IT professionals
• Hands-on technical leadership across 60+ locations
• Drive service excellence in a fast-paced environment
• Balance strategic planning with day-to-day operations

Requirements

• Multi-site IT leadership experience (in retail/hospitality or similar)
• Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc
• Teams/Zoom/Webex platform management
• Modern Workplace: Windows OS environment Desktop/laptop fleet management Mobile device management Remote support tools
• Proven team management and development skills
• Experience in fast-paced, customer-focused environments

A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.