Senior Field Installations Manager

BHID Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading home interiors specialist is seeking a Senior Field Installations Manager to oversee installation functions in London. The ideal candidate will have hands-on experience in the fitted door & window sector and excellent communication skills. Responsibilities include managing fitting teams, ensuring compliance with specifications, and providing proactive client support. The role offers a competitive salary, company vehicle, and other benefits for growth and training.

Benefits

Competitive salary

Contractual contributory pension

Expensed company vehicle

22 days plus bank holidays

Staff discounts and wellbeing hub

Access to online training courses

Full product training

Free parking

Free tea & coffee

Qualifications

• Full UK driving licence is requisite.
• Experience in high end bespoke manufacturing is desirable.

Responsibilities

• Manage external functions with installation teams.
• Ensure compliance with Company specifications.
• Visit installations to manage client expectations.
• Oversee fitting teams and equipment maintenance.
• Handle client queries with proactive aftercare support.
• Support recruitment and training of fitters.
• Conduct surveys prior to manufacture.
• Work closely with Client Services & Planning coordinators.

Skills

Practical hands-on experience in fitted door & window sector

Excellent communication skills

Approachable personality

Mature personality coupled with youthful enthusiasm

Job description

BHID Group Ltd is now the UK’s leading home interiors specialist, and the ‘go-to’ brand for high end clients who are looking to furnish any area of the home. The business comprises three brands, Neville Johnson Furniture and Stairs, Tom Howley Kitchens and London Door Company and employs in excess of 550 employees.

Department : Operations

Location : London & South East

Employment Type : Permanent

Following a sustained period of growth we are now seeking to appoint a Senior Field Installations Manager for the London Door Company. The ideal applicant will likely have both practical hands‑on experience in the fitted door & window sector and / or the high end fitted furniture industry, will also have excellent communication skills, be approachable, of smart appearance and able to demonstrate a mature personality coupled with youthful enthusiasm. Age and gender are irrelevant, but an appreciation of high end bespoke manufacturing is desirable. A full UK driving licence is requisite.

The Senior Field Installation Manager will report directly to the General Manager, with key responsibilities for :

• Managing the external functions with the support of two field installation managers and fitting teams.
• To ensure all work is completed in compliance with Company specifications and industry standards.
• Visit assigned installations and fitting teams to actively manage clients expectations.
• Oversee the management of fitting teams, ensuring vans and equipment are properly maintained.
• Handle client queries promptly with a proactive approach to ‘Aftercare’ support.
• Support the recruitment & training of fitters congruent with company standards.
• To undertake surveys prior to manufacture when providing holiday cover for the field installation managers.
• Working closely with both the Client Services & Planning co‑ordinators

Benefits

• Competitive salary, contractual contributory pension + expensed company vehicle.
• 22 days plus bank holidays.
• Benefit Platform ‘BHID Connect’ for staff discounts and wellbeing hub.
• Access to online training courses to help you develop your skills.
• Full product training will be given to the successful applicant.
• Company car, fully expensed.
• Free parking.
• Free tea & coffee.
• Contractual pension.