Senior Facility Manager

JLL; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global property services provider is seeking a Senior Facilities Manager for the Australian High Commission in London. The role involves managing daily operations, stakeholder engagement, and overseeing engineering and facilities management services. Candidates should have a Bachelor's degree and 5-7 years of experience in facilities or property management, along with strong problem-solving and budget management skills. This position is only open to Australian citizens and requires a security clearance.

Qualifications

• 5-7 years experience in facilities or property management.
• Ability to work in a complex environment.
• Strong budget management and financial analysis skills.

Responsibilities

• Manage day-to-day facilities operations at the Australian High Commission.
• Conduct property inspections and ensure compliance.
• Oversee stakeholders and third-party vendors.

Skills

Stakeholder management

People Management

Risk Management

Budget management

Problem solving

Education

Bachelor's degree in facilities management or related field

Tools

Building Management Systems (BMS)

Fire Protection systems

Chiller systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Facilities Manager

JLL Real Estate Management Services

Account - Department of Foreign Affairs and Trade (DFAT)

OVERALL ROLE AND RESPONSIBILITIES

JLL is the global property service provider for the Australian Department of Foreign Affairs and Trade (DFAT). The portfolio comprises approximately 1,000 properties (both owned and leased), across 90+ countries and includes Chanceries/Embassies and Residential properties.

Reporting to the JLL Regional Operations Lead Europe and Africa, the Senior Facilities Manager (SFM) will be based at the Australian High Commission, London, and have overall responsibility to ensure facilities management of day-to-day activities for this site.

You will be the on-site key point of contact for client staff and key stakeholders, including tenants. As the SFM you will have overall responsibility for managing comprehensive engineering and facilities management services, staff, contractors, equipment and supplies as required under the Contract.

In addition, remote management is required of Australian Government owned properties across the region in Dublin and Stockholm, The Hague, and leased property in Athens, Copenhagen, Ankara, Nicosia, Canakkale, and Istanbul. Remote management may require some travel.

The position will require proactive management, engagement and communication with DFAT and stakeholders to ensure service activities do not impact on operations, visitations and events.

This role is open to Australian citizens only, and an Australian Government Negative Vetting Level 2 or higher security clearance is mandatory.

MAJOR RESPONSIBILITIES

Strategic and operational responsibilities are extensive and include:

• Stakeholder management (DFAT Senior Administration Officer and JLL facilities management staff, DFAT staff and tenants and third-party vendors).
• People Management (JLL staff and on-site third-party contractors), This includes performance, morale, teamwork, training and development and, communication requirements.
• Risk Management, including incident, reporting, emergency response support and site attendance as and when required.
• Property inspections and monitoring of site activities.
• Quality Assurance, Health and Safety, and Engineering compliance.
• Procurement & Contractor Management.
• Maintenance and technical facilities operations.
• Minor works Project Management.
• Budget and Financial Management; and
• Value add and innovation.

CANDIDATE SPECIFICATION: KEY COMPENTENCIES FOR SUCCESS

• Minimum Bachelor’s degree in facilities management, building, business or other related field and/or 5-7 years’ experience in facilities, property management or related field.
• Experience or demonstrated capability to work in a complex environment and understanding of local market capabilities and capacity.
• Detailed understanding of technical aspects of property (may include Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system, Access control systems).
• Knowledge of and experience in managing critical infrastructure, systems and environments.
• Client Focus & Relationship Management
• Capacity to interpret and proactively manage commercial contracts.
• Strong budget management and financial analysis skills.
• Knowledge of local occupational health and safety requirements.
• Strong customer service-oriented attitude and ability to liaise with high level personnel.
• Ability to manage conflicting priorities and work well under pressure.
• Problem solving skills – capacity to deal with ambiguity and solve complex problems effectively.
• Strong communicator – good presentation skills and possesses strong verbal and written communication skills
• Flexible – able to adapt to rapidly changing situations.
• Self-motivated, confident and energetic.

This is a rare opportunity to join a large, enthusiastic and dynamic team in the provision of global property services to a highly recognisable and well-regarded Australian Government Department.

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

KEY STAKEHOLDERS

DFAT Client (based in Canberra - Australia), DFAT staff based in the Chancery and residential compounds under management.

JLL Senior management.

Contractors and vendors.

REPORTING TO

Regional Operations Lead, Europe and Africa.

#LI-JA1

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

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