Senior Facilities & Hospitality Director – London HQ

Boston Consulting Group; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Birmingham is seeking a Senior Operations and General Manager. This full-time role involves overseeing facilities operations at the prestigious London headquarters, guaranteeing a 5-star experience for clients and employees. The position demands a professional with 5–7 years of experience in facilities management, preferably within the hotel industry, leading dedicated teams to enhance workplace experience and brand representation. A strong focus on communication and interpersonal skills is essential.

Qualifications

• Minimum 5-7 years of experience in facilities management in corporate environments.
• Expertise in managing operations including HVAC, security, and maintenance.
• Strong budget management and P&L accountability.

Responsibilities

• Own end-to-end facilities operations at client’s London HQ.
• Coordinate building systems to ensure seamless operations.
• Establish service standards that create memorable experiences.

Skills

Facilities management

Customer service excellence

Communication skills

Interpersonal skills

Commercial acumen

Education

Professional certifications in facilities management or hospitality management

Tools

Facilities management software

Microsoft Office Suite

Job description

A leading consulting firm in Birmingham is seeking a Senior Operations and General Manager. This full-time role involves overseeing facilities operations at the prestigious London headquarters, guaranteeing a 5-star experience for clients and employees. The position demands a professional with 5–7 years of experience in facilities management, preferably within the hotel industry, leading dedicated teams to enhance workplace experience and brand representation. A strong focus on communication and interpersonal skills is essential.