Senior Facilities Coordinator, Region UK

Ralph Lauren Corporation; Watford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent fashion corporation located in Watford is seeking a Retail Stores Facilities Coordinator. The successful candidate will support the Facilities Manager by ensuring retail locations are operational and compliant through effective maintenance and vendor coordination. Key responsibilities include managing repairs, scheduling preventive maintenance, and maintaining accurate documentation. Candidates should possess strong organizational skills, facilities coordination experience, and knowledge of building systems. This position offers a hybrid work opportunity with potential travel to retail locations.

Qualifications

• Experience in facilities coordination or retail operations, preferably multi-site.
• Strong organisational skills with keen attention to detail.
• Excellent communication skills for liaising with various stakeholders.
• Basic building systems knowledge including HVAC and plumbing.
• Ability to manage tasks in a fast-paced retail environment.

Responsibilities

• Act as first point of contact for facility-related issues.
• Coordinate maintenance and repair work for multiple retail locations.
• Schedule preventive maintenance programs.
• Utilize RL Ariba platform to manage purchase orders and invoicing.
• Track work orders through RL Service Channel CAFM platform.
• Conduct follow-ups with store and ops managers.
• Maintain records of maintenance logs and vendor contacts.
• Support facility-related projects like refurbishments.
• Ensure compliance with regulatory standards.
• Assist Facility manager during store visits.

Skills

Facilities coordination experience

Organisational skills

Communication skills

Knowledge of building systems

Microsoft Office proficiency

Multitasking skills

Tools

ServiceChannel

FM:Systems

Job description

Ref #:

W168769

Department:

City:

Watford

State/Province:

Hertfordshire

Location:

United Kingdom

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Position Summary: The Retail Stores Facilities Coordinator is responsible for supporting the Facilities Manager with the day-to-day maintenance and facilities management needs of our retail locations in UK and IRE. This role ensures that stores remain safe, operational, and compliant by coordinating repairs, preventive maintenance, vendor relationships, and facilities projects. The coordinator will serve as a key point of contact between store teams, vendors, landlords, and the corporate facilities department.

Key Responsibilities

• Act as the first point of contact for retail stores regarding facility-related issues, service requests, and emergencies.
• Coordinate and monitor maintenance and repair work across multiple locations, ensuring timely resolution.
• Schedule and oversee preventive maintenance programs (HVAC, plumbing, electrical, fire safety, cleaning, etc.).
• Using RL Ariba platform raise and receipt Purchase Orders, track invoices and payments staying within budget guidelines as required. Support Facility Manager with month end consolidation and re forecasting as required
• Using RL Service Channel CAFM platform track and process work orders raised by store teams, adhering to timelines as required.
• Conduct regular follow-ups with store managers and ops managers to ensure facilities issues are addressed promptly.
• Maintain accurate records of maintenance logs, vendor contacts, warranties, and compliance certifications within TEAMS
• Support facility-related projects such as refurbishments, remodelling, equipment upgrades, or new store openings working alongside RLSD teams
• Ensure all stores are compliant with regards to Fire, HVAC, Lift and regulatory standards.
• Support Facility manager on store visits as and when required

Qualifications

• strategic cycles of experience in facilities coordination, or retail operations (multi-site experience preferred).
• Strong organisational and multitasking skills with keen attention to detail.
• Excellent communication and interpersonal skills to liaise with vendors, contractors, and store staff.
• Basic knowledge of building systems (HVAC, plumbing, electrical, general maintenance).
• Proficiency in Microsoft Office Suite and facilities management software (e.g., ServiceChannel, FM:Systems, or similar).
• Ability to prioritize tasks in a fast-paced, retail environment.

This role is primarily Watford office-based with some work from home opportunity, managing frequent communication via phone, email, and work order systems. Occasional travel to retail locations may be required.