Senior Facilities and Technical Systems Manager

NHS; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in London seeks a Senior Facilities and Technical Systems Manager to provide strategic and operational leadership for portering and reception services. This role is crucial for the effective delivery of front-of-house services while ensuring the operational integrity of technical systems such as CCTV and fire alarms. Candidates should have considerable senior management experience and relevant qualifications. This position offers flexible work options and valuable training opportunities.

Benefits

Flexible work options

Weekly pay

Access to NHS Discount Provider

Training and development opportunities

Choice of shifts

Qualifications

• Professional knowledge acquired through degree or equivalent experience.
• Customer Service Certification.
• Security Training Qualification such as SIA.

Responsibilities

• Provide visible and accountable leadership across portering and reception services.
• Lead service transformation projects.
• Ensure systems-based services operate effectively.
• Champion data-driven decision-making with reporting.
• Act as professional lead for operational delivery of Estates technical systems.
• Ensure regular Planned Preventative Maintenance is delivered.
• Provide advice and training on system functionality.
• Collaborate with Capital Projects for new systems installations.

Skills

Senior management experience

Customer Service Certification

Security Training Qualification (SIA)

Education

Degree or equivalent experience

Tools

BMS

CCTV

Access Control

Fire Alarms

Job description

Job Summary

Job Title :- Senior Facilities and Technical Systems Manager

The Band 8a Senior Facilities and Technical Systems Manager will provide senior strategic and operational leadership for all Trust-wide portering, and reception services across all SLAM sites, alongside responsibility for overseeing the operational integrity and optimisation of key Estates technical systems. These include (but are not limited to) BMS, Access Control, CCTV, Fire Alarms, and Intercom systems. This role ensures the effective delivery of responsive front‑of‑house services, while supporting the technical infrastructure that underpins safe, secure, and efficient healthcare environments across the Trust.

Responsibilities

• Provide visible and accountable leadership across portering, reception and estates technical systems services.
• Lead service transformation projects to improve user experience, security, and technical integration across sites.
• Ensure systems‑based services (fire alarms, CCTV, access control) operate effectively, responding to faults, performance data, and service issues promptly.
• Champion data‑driven decision‑making through reporting on system use, maintenance trends, and compliance metrics.
• Act as the professional lead for the operational delivery of Estates technical systems, including CCTV, Access Control, BMS, and Intercoms.
• Ensure regular Planned Preventative Maintenance (PPM) is delivered and documented across all relevant systems.
• Provide advice, training, and guidance to Estates teams and site users on system functionality and correct usage.
• Collaborate with Capital Projects, ensuring new systems installations are fit‑for‑purpose and integrated with existing infrastructure, including supporting witness testing, and commissioning.

Qualifications

• Professional knowledge acquired through degree or equivalent experience.
• Customer Service Certification.
• Security Training Qualification such as SIA.

Experience

• Considerable senior management experience in Facilities, Estates or Soft FM services.
• Experience managing portering and reception or equivalent customer‑facing teams.
• Proven track record of managing and improving building systems such as BMS, CCTV, Access Control, and Fire Alarms.
• Experience leading service transformation, audits, and continuous improvement initiatives.
• Experience supporting or leading technical commissioning of systems within capital projects.
• Optional: Experience working in secure or mental health environments.
• Optional: Experience delivering training to frontline staff on estates systems use or processes.
• Optional: Experience developing or reviewing system‑based risk assessments or emergency plans.
• Optional: Demonstrated contract management experience, including performance reviews and compliance monitoring.

Benefits

• Flexible work options and fixed‑term placements across NHS Trusts.
• Weekly pay and access to the NHS Discount Provider.
• First choice of shifts/placements at the Trust of your choice over agencies.
• Training and development opportunities via the Trust and NHSP Academy.
• Working options to suit your lifestyle; being on the bank gives you the flexibility to work the shifts you want or choose fixed‑term placements.
• Access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more.

Employer Details

Employer name: NHS Professionals Limited

Address: Maudsley Hospital, Denmark Hill, London, SE5 8AZ

Website: https://www.nhsprofessionals.nhs.uk/

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts or fixed‑term placements across any of our client Trusts in England.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.