Senior Expert Excellence & Performance - Specialty Lines

Allianz Partners; Croydon; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Professional development programs

Work Well programs for health and well-being

Flexible work-life balance options

Job summary

A leading global insurance provider in Croydon is seeking an Operational Support Specialist to ensure compliance with quality standards and manage complaints effectively. The ideal candidate will have experience in business operations, quality certification, and proficiency in Excel. This hybrid role requires both in-office and remote work. The company emphasizes employee well-being and offers various professional development opportunities, ensuring a supportive work environment.

Qualifications

• Quality and Data certification recommended.
• Experience in business Operations, quality & support processes in large organizations.
• Proficiency in Excel and other telephony tools.
• Fluent English and/or any other EU language desirable.

Responsibilities

• Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection.
• Ensure timely Complaints Management and Quality Assurance in defined scope.
• Provide robust guidelines for Learning & Development to align with operations.

Skills

Quality and Data certification

Experience in business Operations

Proficiency in Excel and telephony tools

Fluent English

Job description

About Us

Allianz is a leading global insurance and financial services provider, founded in 1890 and headquartered in Munich, Germany. Operating in over 70 countries, Allianz serves 126+ million customers with products like property and casualty insurance, life and health insurance, asset management, and business solutions. Known for financial strength, innovation, and sustainability, Allianz is committed to customer‑centricity, diversity, and excellence. With over 150,000 employees worldwide, Allianz is a trusted name in the industry.

What You Will Do

Allianz Partners has high ambition to develop Specialty Lines worldwide. As part of Global Operations in Specialty Lines, we are responsible for supporting customers with mobile‑device repairs and cybersecurity matters. This role aims to provide timely operational support to our Platform teams by enabling optimal quality‑management mechanisms and monitoring strategic KPIs such as VOC, customer satisfaction, complaints, and other OPS metrics. We guarantee robust procedures to comply with standards and regulatory needs, and enable capabilities to deliver excellence—such as learning & development and quality assurance—while supporting experts in risk monitoring and operations analytics. This role is hybrid; however, for onboarding and training purposes there will be a requirement to be in the office on joining.

Responsibilities

• Global strategy and local execution: compliance with standards and guidelines
• Quality management and assurance
• Learning & development
• Contributing to other operations support activities: fraud prevention and management, leakage control, operations analytics

Quality Management & Excellence

• Ensure compliance with standards and regulatory requirements related to quality, claims, and customer protection
• Ensure timely complaints management and quality assurance in defined scope
• Foster Specialty Lines LOB‑Organization as oneTeam by enabling global mechanisms for quality management, tools, reporting, governance in line with an organization of ~1000 employees in operations

Learning & Development

• Provide robust guidelines and guarantee execution in learning & development to align with Specialty Lines operations and Allianz Partners strategic goals
• Participate in the training‑needs collection, creation, and distribution of adapted state‑of‑the‑art content to support operations teams in developing skills, training programs, and required certifications
• Ensure follow‑up on strategic metrics such as learning hours

Other Ops Support Activities

• Support experts in operational risks such as leakage controls, fraud prevention, detection, and management
• AI readiness: work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics, and cloud‐based tools, using insights responsibly with our standards of data governance, security, and ethical use

What You Will Bring

• Quality and data certification recommended
• Experience in business operations, quality & support processes in large organizations
• Warranty experience if applying externally
• Proficiency in Excel and other telephony tools
• Fluent English and/or any other EU language desirable

What We Offer

We are there to empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us—this is why we build Work Well programs to provide you with peace of mind and give flexibility in planning and arranging for a better work‑life balance.

How We Hire

Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

Join us.

Let's care for tomorrow.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion, and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.