Senior Experience Designer

Biglight; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Perkbox access

Hybrid office/home working

25 days annual leave

Career development

Job summary

Biglight is seeking a Senior Experience Designer to translate customer insight into products, services and experiences. You will lead research, facilitate workshops, own significant workstreams, and work directly with clients to shape decisions and drive progress.

Using user‑centred design, you’ll balance customer, business and delivery needs to create intuitive, effective experiences and measurable value for major brands.

Qualifications

• 5+ years' experience in UX, research and service design with measurable client outcomes.
• Proven ability to plan and lead research, facilitate workshops and translate insight into design decisions.
• Strong communication and stakeholder management across multi-disciplinary teams.
• Experience using Figma, Miro and related collaboration tools.

Responsibilities

• Plan and conduct user research, interviews, usability studies, surveys and stakeholder sessions.
• Create UX deliverables: flows, wires, journey maps, service blueprints, prototypes, A/B test approaches.
• Lead workshops, present design recommendations and guide decision‑making with clients.
• Collaborate with product and development teams to implement user‑centred solutions.

Skills

User research

UX design

Service design

Facilitation

Stakeholder management

Figma

Miro

Tools

Figma

Miro

Job description

THE ROLE

Biglight's Experience Designers help organisations solve complex customer and business challenges through research, strategy and design. From shaping journeys and defining product experiences to creating wireframes, prototypes and service concepts, we turn insight into solutions that deliver measurable impact.

Our Experience Design team brings together UX, research and strategy specialists who care deeply about creating products and services that work for both customers and businesses. We collaborate across disciplines to solve complex problems and deliver meaningful outcomes for some of the world's leading brands.

As a Senior Experience Designer, you'll play a key role in translating customer insight into products, services and experiences. You'll lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients to shape decisions and drive progress.

Using user‑centred design methods, you'll balance customer, business and delivery needs to create experiences that are intuitive, effective and commercially valuable.

WHAT’S IN IT FOR YOU

Work on complex, high-impact projects

You'll work closely with clients across a range of transformation initiatives, owning key workstreams from discovery through to delivery. Whether facilitating workshops, shaping UX or influencing stakeholder decisions, you'll play a central role in delivering meaningful outcomes.

See your ideas come to life

At Biglight, your work will have real, measurable impact. You'll help shape products, services and experiences that drive value for our clients, turning insight into solutions that improve customer outcomes and support business goals.

Grow with us

You'll continue to deepen your expertise across research, UX design and strategy, working alongside experienced practitioners on complex challenges. You'll have opportunities to mentor more junior team members and take increasing ownership of client relationships and project delivery.

SKILLS WE ADMIRE

Curious and insightful

You love uncovering the behaviours, motivations and needs that drive great experiences, and can translate complex insights into clear, actionable recommendations.

Strong opinions, loosely held

You bring confidence and expertise to discussions, presenting your thinking clearly and influencing clients and stakeholders while remaining open to challenge and new perspectives.

Collaborative and creative

You enjoy working across disciplines to solve complex problems and create meaningful experiences. You're an excellent communicator who understands that great design is as much about clarity and storytelling as it is about interaction and visuals.

Organised and self‑motivated

You can navigate ambiguity, make informed decisions and turn loosely defined problems into actionable work. You bring critical thinking and a proactive approach to moving work forward.

WHAT YOU’LL BE DOING

Planning and conducting user research

• Determine when research is needed and plan and deliver the most appropriate approach, including customer interviews, usability testing, surveys and stakeholder discovery sessions.

• Analyse qual/quantitative data to uncover needs, behaviours, pain points and opportunities.

• Translate research findings into clear insights and recommendations that inform product, service and experience decisions.

Experience and service design

• Create UX design deliverables including user flows, wireframes, customer journey maps, service blueprints, prototypes and A/B test approaches.

• Combine customer research, data and business insight to identify opportunities and shape effective, commercially valuable experiences, whether optimising journeys or shaping entirely new propositions and services, recommending pragmatic MVP solutions where appropriate.

• Champion user‑centred principles, working closely with product and development teams to navigate technical and operational constraints and ensure successful implementation.

Client collaboration

• Lead workshops, client discussions and design reviews, confidently presenting your design recommendations and facilitating decision‑making.

• Build trusted relationships with clients and stakeholders and embed customer‑centred thinking.

• In some engagements, act as a UX leader within a dedicated client account, helping shape priorities and delivery direction.

Strategic thinking

• Translate insight into practical solutions, experience strategies and service improvements.

• Identify opportunities to improve products, services and customer journeys, helping clients frame problems, prioritise opportunities and connect user needs with business outcomes, even when the solution extends beyond digital experiences alone.

• Contribute to the development of product roadmaps and transformation plans.

Team collaboration and development

• Work closely with colleagues across strategy, design and development disciplines to deliver high‑quality outcomes.

• Provide guidance and constructive feedback to Associate and Midweight Experience Designers, helping to maintain quality and consistency across UX deliverables.

• Support the development of junior team members through coaching, collaboration and sharing best practice.

EXPERIENCE, EDUCATION AND PERSONAL ATTRIBUTES

• 5+ years' experience, with a portfolio demonstrating expertise across user research, UX and service design, and evidence of delivering measurable outcomes for clients.

• Proven ability to plan and lead research activities, facilitate workshops and translate insight into effective product, service and UX solutions.

• Strong experience using tools such as Figma, Miro and other digital collaboration platforms.

• Excellent communication and stakeholder management skills, with the confidence to present recommendations and influence decision‑making at multiple levels.

• Collaborative and commercially aware, with the ability to balance customer needs, business objectives and delivery realities.

• Organised, proactive and comfortable working independently, managing multiple priorities and driving workstreams forward with minimal oversight.

• Experience supporting and mentoring junior team members, helping to maintain quality and consistency across project delivery.

Why Biglight?

Biglight is an experience design agency focused on helping leading B2C and B2B brands create remarkable customer experiences that drive commercial impact.

We combine UX, design, insight, and experimentation to unlock new value for our clients — including organisations like The North Face, George @ ASDA, M&S and Booker Cash N Carry.

We are a people business, powered by talented specialists who want to make a difference. We hire the best people, regardless of background, and create an environment where they can grow while delivering exceptional work for our clients.

Read more about us at www.biglight.co.uk

• Competitive salary

• Enhanced maternity/paternity pay

• Access to Perkbox employee benefits platform

• Hybrid office/home working

• Regular business updates and company socials

• Opportunities for professional growth and career development

• 25 days annual leave

• Being part of a dynamic, fast‑paced agency environment

• Working with a team of incredibly talented professional colleagues

We are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute their authentic selves.