Senior Epic Analyst (Ambulatory Applications)

Boston Children's Hospital; Boston; Hybrid; GBP 74,000 - 119,000; Full time

Job summary

A leading healthcare provider in Boston is seeking a Senior Epic Analyst to provide advanced support and configuration leadership for Epic applications. This role focuses on resolving complex issues, optimizing workflows, and leading training for end-users. The ideal candidate will have over 3 years of experience in Epic support, with certification in Epic Ambulatory. The position offers flexible work arrangements and is full-time with a competitive salary range of $99,153.60 to $158,631.20 annually.

Qualifications

• 3+ years of hands-on Epic application support experience.
• Experience in workflow analysis and complex issue resolution.
• Active Epic Ambulatory Certification required.

Responsibilities

• Lead enhancements and system modifications.
• Perform complex configuration for Epic applications.
• Communicate system changes to super-users and leadership.

Skills

Epic application support

Workflow analysis

Process improvement

End-user training

Mentoring

Education

Bachelor’s degree

Master’s in IT or related field

Job description

Job Posting Description

Position Summary

The Senior Epic Analyst is a subject matter expert and key technical resource for the assigned Epic application. This role provides advanced support, configuration leadership, and cross‑functional guidance to ensure optimal performance of Epic systems. The Senior Analyst independently resolves complex issues, leads initiatives, and supports long‑term system strategy within a specialized domain.

Key Responsibilities

Advanced Application Expertise

• Serves as a senior resource for the assigned Epic application, with deep understanding of workflows, system dependencies, and integrated Epic products.
• Specializes in a key area (e.g., revenue cycle, ambulatory, inpatient) and leads domain‑specific solution design.
• Resolves complex issues involving data structures, multi‑variable rules, logic, and templates.

Business Engagement & Analysis

• Leads discussions with end‑users and operational leaders to understand needs, workflows, and process gaps.
• Defines scope, sets priorities, and translates operational requirements into scalable technical solutions.
• Performs advanced operational and workflow analysis to drive system optimization.

Complex Build & Configuration

• Performs and oversees complex configuration, including custom logic, advanced rules, and multi‑step workflows.
• Reviews and mentors team builds to ensure adherence to governance and best practices.
• Assesses the impact of configuration on downstream applications and overall system integrity.

Project Leadership

• Leads enhancements, system modifications, and cross‑functional projects.
• Coordinates with vendors, IT, interface, and reporting teams to ensure smooth implementations.
• Tracks timelines, risks, and milestones, and contributes to long‑term planning.

Upgrades & Quality Assurance

• Leads upgrade planning, review of release notes, required build, and testing strategies.
• Oversees maintenance, interface troubleshooting, and configuration audits.
• Develops and maintains test scripts and validation processes.

Training & Communication

• Communicates system changes, issues, and enhancements to super‑users and leadership.
• Provides advanced training and documentation for end‑users and peers.
• Influences decisions through clear explanation of complex technical concepts.

Leadership & Mentorship

• Mentors junior analysts in build, troubleshooting, workflow understanding, and testing.
• Supports onboarding and peer review, and contributes to team standards and processes.

Professional Development

• Engages in ongoing Epic education and certification.
• Represents the organization in Epic user groups or forums as needed.

Minimum Qualifications

Education

• Required: Bachelor’s degree.
• Preferred: Master’s in IT, Healthcare Administration, Informatics, or related field.

Experience

• Required:
  • 3+ years of Epic application support with hands‑on build/configuration.
  • Experience leading initiatives and resolving complex issues.
  • Background in workflow analysis, process improvement, or end‑user training.
• Preferred:
  • 5+ years Epic support.
  • Experience in the supported operational domain (e.g., ambulatory, revenue cycle, scheduling).
  • Experience as an Epic super‑user or SME.

Licensure / Certifications

• Required: Active Epic Ambulatory Certification.
• Preferred: Additional Epic certifications; Lean Six Sigma Yellow Belt; relevant non‑Epic domain certifications.

Status

Full‑Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

40

Pay Range

$99,153.60–$158,631.20 Annual

Office/Site Location

Boston

Job Posting Category

Information Technology

Remote Eligibility

Part Remote/Hybrid