Senior Enterprise SaaS Support Engineer

Global Relay; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading archiving solutions provider in the UK is seeking an experienced Enterprise Support Specialist. In this role, you will provide top-tier support for enterprise clients, troubleshoot complex issues, and ensure compliance with regulations. The ideal candidate will have at least 5 years of technical experience and strong communication skills. This position requires flexibility for 24x7 coverage, offering a dynamic work environment and career development opportunities.

Benefits

Competitive compensation

Flexible work conditions

Mentoring and coaching

Qualifications

• Minimum of 5 years technical, enterprise systems administration experience.
• 2 years SaaS implementations in a client-facing role.
• Ability to understand technical and business requirements.

Responsibilities

• Provide support for Global Relay product suite and resolve client enquiries.
• Build strong relationships with Clients and ensure timely updates.
• Manage high-profile client relationships independently.

Skills

Technical systems administration experience

Written and verbal communication skills

Analytical and problem-solving skills

Proficiency with Microsoft Office Suite

Education

Undergraduate degree

Tools

Salesforce

Microsoft Exchange

Google G Suite

Windows Server

Job description

A leading archiving solutions provider in the UK is seeking an experienced Enterprise Support Specialist. In this role, you will provide top-tier support for enterprise clients, troubleshoot complex issues, and ensure compliance with regulations. The ideal candidate will have at least 5 years of technical experience and strong communication skills. This position requires flexibility for 24x7 coverage, offering a dynamic work environment and career development opportunities.