Senior Engineering Program Manager, Customer Engagement - Apple Service

Apple Inc.; Camden Town; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a candidate to lead cross-functional customer engagement projects. The role requires strong leadership in project management, effective communication, and collaboration with various teams. A BS/BA degree and experience in software development projects are preferred. This position is located in Camden Town, United Kingdom.

Qualifications

• Proven track record in the successful delivery of customer engagement focused initiatives.
• Accountable and responsible with a clear impact on projects.
• Experience working within a globally distributed team.

Responsibilities

• Drive and ship large cross-functional customer engagement focused projects.
• Lead all aspects across multiple concurrent projects including scope, risk, timelines and resource allocation.
• Collaborate with various internal and external teams to develop and improve Apple Services features.

Skills

Leading software development projects

Strong communication skills

Self-starting and self-motivated

Strong facilitation skills

Technical proficiency

Education

BS/BA Degree and/or MBA

Job description

Drive and ship large cross-functional customer engagement focused projects and features. Lead all aspects across multiple concurrent projects including scope, risk, timelines and resource allocation. Take a role in improving how features are built and executed in the Apple Services organization. Own overall cross-functional schedules, including Apple Services Product development, other Apple groups (client teams, device teams, other business teams), and backend reporting systems. Collaborate with Product, Design, Engineering, QA, Legal, Finance, Privacy, Anti-Fraud, Business Operations and other organizations both inside and outside of Apple to develop and improve Apple Services suite of features.

• Experience in leading software development projects with a proven track record in the successful delivery of customer engagement focused initiatives
• Naturally accountable and responsible with a clear track record of making a difference in the projects you drive
• Self-starting, self-motivated, focused, and self-sufficient
• Extraordinary communication and presentation skills (written and verbal) to all levels of an organization
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
• Experience working within a globally distributed team
• Strong technical proficiency
• BS/BA Degree and/or MBA preferred