Senior Engineer of Audio and Visual Operation - IT

TikTok; Greater London; Vor Ort; GBP 70.000 - 110.000; Vollzeit

Zusammenfassung

TikTok is seeking a Senior Engineer of Audio and Visual Operation - IT in London to own enterprise AV and office networking across global sites. You will work on AV hardware, software, and meetings technology to deliver seamless collaboration.

Responsibilities include regional AV baselines, architecture for Pro AV, regional deployment, and coordinating with ICT-Tech and regional PoC. You will drive AI-assisted operations and improve service quality while controlling costs.

Qualifikationen

• Solid AV engineering foundation with debugging, troubleshooting, and design skills.
• Hands-on with mainstream AV devices, software, and service systems.
• Architectural capability for complex Pro AV scenarios.
• Familiarity with regional AV service operations and local realities.
• Strong cross-cultural communication across regions and stakeholders.
• 3+ years of experience in AV / IT infrastructure.
• Experience delivering large-scale AV projects.
• Experience in AV operations automation or AI in operations.
• Experience as regional POC or cross-regional leadership.

Aufgaben

• Independently resolve AV issues from regional upgrades.
• Lead debugging and architecture design for Pro AV scenarios.
• Serve as regional interface for AV baselines, projects, and standards.
• Partner with regional POC on daily AV operations and deployments.
• Maintain close interaction with the region to ensure a consistent global AV experience.
• Work with regional teams to meet AV service metrics and improve over time.
• Reduce operational risks and improve CSAT for AV users.
• Demonstrate leadership driving long-term AV breakthroughs.
• Enable regional teams to deliver operation and maintenance support.
• Embrace new technologies and participate in AV tools R&D.

Kenntnisse

AV engineering

Networking

Troubleshooting

Cross-cultural comms

3+ years AV/IT

Tools

Pro AV devices

AV systems

Jobbeschreibung

Senior Engineer of Audio and Visual Operation - IT

Location:

London

Employment Type:

Regular

Job Code:

A239797

Responsibilities

IT Infrastructure and Communication Technology, part of Group IT, provides the enterprise IT and audio/video infrastructure behind ByteDance's offices worldwide. Our work spans three directions, Networking and Systems, Audio/Video, and Office Buildout, covering the full lifecycle from construction through operations.Networking and Systems builds and operates our global office network and the compute platforms behind office computing. Audio/Video owns enterprise audio and video infrastructure, working toward meetings that feel like being in the same room, with diagnostics that catch problems before users report them. Office Buildout manages IT infrastructure across global office projects, from new builds through renovations and decommissions.Building infrastructure across regions means working with different national regulations, network environments, and vendor ecosystems, while keeping services stable through global expansion and AI transformation.You will work across the full lifecycle, from planning and design through deployment and operations, on infrastructure that reaches offices worldwide, and on how AI applies to networking, systems management, and audio/video.- Independently resolve AV technical issues arising from regional upgrades and deliver actionable technical solutions- Lead debugging, troubleshooting, and architecture design for complex Pro AV scenarios; Act as the final technical authority for AV issues in the region- Serve as the sole regional interface for implementing AV baselines, projects, and technical standards, ensuring consistency of regional service processes and experiences- Partner with the regional POC on daily operation, support, and project deployment of AV services- Maintain close and frequent interaction with the assigned region, enabling full information sharing, reducing barriers between the region and Arch team, and promoting a consistent global AV experience- Work with the regional team to ensure regional AV service metrics meet standards and improve over time- Reduce operational risks, raise service quality, and improve the Customer Satisfaction Score (CSAT) of relevant users- Demonstrate technical sensitivity and leadership, driving long-term technical breakthroughs that improve regional operational efficiency and reduce costs- Enable the regional team to deliver operation and maintenance support more effectively- Actively embrace new technologies and tools, build personal technical influence, and participate in the R&D and definition of AV tools and standards- Continuously drive the shift of AV operational services toward the AI Native paradigm

• - Independently resolve AV technical issues arising from regional upgrades and deliver actionable technical solutions
• - Lead debugging, troubleshooting, and architecture design for complex Pro AV scenarios; Act as the final technical authority for AV issues in the region
• - Serve as the sole regional interface for implementing AV baselines, projects, and technical standards, ensuring consistency of regional service processes and experiences
• - Partner with the regional POC on daily operation, support, and project deployment of AV services
• - Maintain close and frequent interaction with the assigned region, enabling full information sharing, reducing barriers between the region and Arch team, and promoting a consistent global AV experience
• - Work with the regional team to ensure regional AV service metrics meet standards and improve over time
• - Reduce operational risks, raise service quality, and improve the Customer Satisfaction Score (CSAT) of relevant users
• - Demonstrate technical sensitivity and leadership, driving long-term technical breakthroughs that improve regional operational efficiency and reduce costs
• - Enable the regional team to deliver operation and maintenance support more effectively
• - Actively embrace new technologies and tools, build personal technical influence, and participate in the R&D and definition of AV tools and standards
• - Continuously drive the shift of AV operational services toward the AI Native paradigm

Qualifications

Minimum Qualifications

Solid AV engineering foundation, with the ability to independently debug, troubleshoot, and design solutions for AV issues- Deep understanding of and hands-on experience with mainstream AV devices, software, and service systems; able to independently evaluate mainstream devices and tools- Architecture capability for complex scenarios (e.g. Pro AV), with industry sensitivity and the ability to hold peer-level technical discussions with the ICT-Tech team- In-depth knowledge of the assigned region's business models, service status, and relevant technical standards- Familiarity with regional AV service operations and the ability to adapt global standards to local realities- Strong cross-cultural communication skills, able to coordinate effectively across regions, TS, and ICT-Tech stakeholders- 3+ years of experience in AV / IT infrastructure

Preferred Qualifications

Hands-on experience delivering large-scale AV projects such as meeting room systems, MDM device management, or digital signage- Practical experience in AV operations automation, AIOps, or applying AI agents to operations scenarios- Prior experience as a regional POC or in cross-regional team leadership

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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