Senior Engineer Infrastructure Operations

Foreign, Commonwealth & Development Office (FCDO); Tathall End; On-site; GBP 41,000 - 49,000; Full time

Job summary

A government department in the UK is seeking a highly skilled IT professional to join their Digital and Data technology team. The role involves implementing innovative solutions, managing technical incidents, and mentoring team members. Candidates should have significant experience in an agile environment and relevant Microsoft certifications. This position offers a competitive salary up to £48,801 and benefits including learning opportunities, on-site facilities, and an inclusive workplace culture.

Benefits

Competitive salary

Pension contributions

On-site gym

Learning and development

Interest-free loans on season tickets and bikes

Qualifications

• Significant experience in an agile ITIL environment supporting systems operations.
• Expert Microsoft certifications and strong programming knowledge.
• Experience with Azure/AWS cloud systems.

Responsibilities

• Implement innovative fixes and manage incidents effectively.
• Identify performance optimization and security risk areas.
• Mentor less experienced colleagues and maintain thorough documentation.

Skills

Agile ITIL environment experience

Microsoft product certifications

Azure/AWS experience

Networking principles

Analytical mindset

Strong written and verbal communication

Technical documentation writing

Education

Level 3 Information Communication Technician or equivalent qualification

Agile & ITIL Foundation level

Microsoft role-based certification – Expert level

Tools

VEEAM

Cloud systems

Job description

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in‑class solutions for our clients, helping to shape and support a data‑driven future for UK government.

Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform, the team is on hand to support every task.

Now, you have the opportunity to join them.

Responsibilities

• Implement innovative fixes, even when they have not been previously attempted.
• Respond to incidents and rectify technical problems to keep infrastructure solutions running smoothly.
• Identify where performance can be optimised and security risks minimised.
• Analyse patterns and trends in repeat issues to recommend changes.
• Manage relationships with customers, external teams and suppliers.
• Collaborate with colleagues to configure, install and reconfigure database and related products.
• Translate architect’s drawings, diagrams and data flows.
• Provide mentoring to less experienced colleagues.
• Create, assess and update technical and functional documentation.
• Introduce the latest technologies to the team.

Qualifications

• Significant experience in an agile ITIL environment supporting systems operations in an enterprise setting.
• Expert Microsoft product certifications and practitioner‑level knowledge of programming, hardware, software and Cloud systems.
• Experience with Azure/AWS cloud deliverables and working in a cloud environment.
• Experience with monitoring applications and reporting tools.
• Core skills in general infrastructure, networking principles, backup solutions such as VEEAM, AD/WINTEL, DNS, Group Policy and PKI certificate authentication.
• Analytical mindset well‑versed in problem and incident management.
• Strong written and verbal communication at all user levels.
• Ability to write KBAs and high‑ and low‑level technical documentation.
• Authority technical adviser influencing teams on best technical solutions and process improvements.
• Experience in a high‑pressured, fast‑paced team.
• Level 3 Information Communication Technician or equivalent qualification.
• Agile & ITIL Foundation level.
• Microsoft role‑based certification – Expert level.

Technical skills

• Write KBAs and technical documentation.
• Provide authoritative technical advice and influence teams.
• Microsoft role‑based certification – Expert level.
• Practitioner level knowledge of hardware, software and systems.
• Substantial experience in relevant roles, cloud and secure environments.
• Experience in a high‑pressured, fast‑paced team.

Security requirements

• All employees must obtain the highest level of security clearance; a comprehensive vetting process is required.
• SC clearance is mandatory; DV clearance may be required longer term.

Benefits

• Competitive salary (up to £48,801) plus pension contributions.
• Competitive holiday entitlement, including public and privilege days.
• Learning and development tailored to your role.
• On‑site gym, nursery, café and restaurant.
• Interest‑free loans on season tickets and bikes.
• Free shuttle bus between central Milton Keynes and Hanslope Park.
• Comprehensive Civil Service Defined Benefit Pension scheme.

We support every individual, ensuring an inclusive workplace. The organisation is Disability Confident and Carer Confident.