Senior Engagement Project Manager - Global SaaS

Principle HR; City Of London; Hybrid; GBP 100,000 - 140,000; Full time

Job summary

A leading global SaaS company is seeking a Senior Engagement Project Manager to own complex ServiceNow delivery programmes. The role involves leading end-to-end projects, managing governance and budgets, and fostering stakeholder alignment. Candidates should have over 8 years of delivery leadership experience and a proven track record in ServiceNow implementations. This hybrid position offers a competitive salary.

Qualifications

• 8+ years' experience in delivery leadership (Engagement Manager / Senior PM).
• Proven record leading multiple ServiceNow implementations.
• Background in Professional Services or Consulting.

Responsibilities

• Lead end-to-end ServiceNow projects, driving outcomes on time and on budget.
• Manage governance, budgets, risk, resourcing, and stakeholder alignment.
• Act as the bridge between Sales, Partners and Customers.

Skills

Leadership in ServiceNow implementations

Project Management

Stakeholder Management

Budget Management

Problem Solving

Job description

Senior Engagement Project Manager - Global SaaS

• London or Surrey (Hybrid)
• Contract ; 12 months (strong chance of extension)
• Salary; £100k - £140k pa

We're partnering with a global SaaS leader to find a Senior Engagement Project Manager to take ownership of complex ServiceNow delivery programmes - leading from strategy through to execution.

This isn't just another project delivery role. You'll be the trusted point of accountability for governance, delivery excellence and stakeholder success - ensuring every engagement delivers real business impact.

What You'll Do:

• Lead end-to-end ServiceNow projects, driving outcomes on time, on budget and to scope.
• Manage governance, budgets, risk, resourcing, and stakeholder alignment.
• Apply NowCreate methodology and industry best practice.
• Build and guide multi-disciplinary teams across delivery and partner organisations.
• Act as the bridge between Sales, Partners and Customers, ensuring clarity, control, and measurable results.

What You'll Bring:

• Proven record leading multiple ServiceNow implementations.
• 8+ years' experience in delivery leadership (Engagement Manager / Senior PM).
• Background in Professional Services or Consulting.
• Strong client-facing leadership and financial governance skills.
• Passion for solving complex problems and driving business transformation.

If you're a ServiceNow delivery leader ready for a high-impact, high-trust role with a world-class SaaS organisation - we'd love to hear from you.