Senior Engagement Manager, Day 1 Delivery Excellence (D1D)

Amazon; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global technology company is seeking a Senior Engagement Manager to drive strategic innovation across its operations in London. The incumbent will lead complex IT engagements and establish frameworks to enhance service quality. A bachelor's degree in a related field and 5+ years of cloud computing experience are required. The role emphasizes a customer-obsessed culture and operational excellence.

Qualifications

• Experience in leading and delivering enterprise-level IT engagements.
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience.
• 5+ years experience in cloud computing.
• Experience in project management of technical programs.
• AWS Cloud Practitioner Certification and at least 1 active industry certification.

Responsibilities

• Partner with field teams to identify and prioritize critical customer needs.
• Develop and implement scalable Fixed Price delivery frameworks.
• Design and establish global delivery capabilities.
• Create innovative solutions to complex delivery challenges.
• Lead initiatives for delivery excellence, quality, and security standards.

Job description

Senior Engagement Manager, Day 1 Delivery Excellence (D1D)

Job ID: 3104873 | AWS EMEA SARL (UK Branch)

Overview

The AWS Professional Services Day 1 Delivery team is seeking a Senior Engagement Manager to drive strategic innovation and delivery excellence across our global operations. This pivotal role combines strategic leadership, operational expertise, and a passion for customer success to elevate our service delivery standards worldwide. As a Senior Engagement Manager, you'll spearhead complex implementation projects while developing scalable delivery capabilities that ensure consistent, high-quality outcomes. You’ll partner with field teams to identify and address critical customer needs, design global solutions, and establish robust governance frameworks for Fixed Price engagements. Your scope encompasses leading strategic delivery initiatives and complex enterprise cloud projects, developing and implementing data-driven performance metrics and KPIs, and building high-performing delivery teams. You’ll establish governance frameworks for risk management and compliance, drive operational excellence through process optimization and best practices, and provide strategic insights to senior leadership that shape our delivery capabilities.

Responsibilities

• Partner with field teams to identify and prioritize critical customer needs and delivery challenges
• Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes
• Design and establish global delivery capabilities that enhance service quality and operational excellence
• Create innovative solutions to complex delivery challenges that can be standardized across ProServe
• Lead initiatives to continuously raise the bar for delivery excellence, quality, and security standards

About the team

The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services' commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies, transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements, ensuring consistent, measurable outcomes. Through continuous improvement and active collaboration, we capture and scale leading practices across the organization, fostering a customer-obsessed culture that defines excellence in cloud service delivery.

Basic Qualifications

• Experience in leading and delivering enterprise-level IT engagements
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 5+ years experience in cloud computing
• Experience in project management of technical programs
• AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.)

Preferred Qualifications

• Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git)
• Additional AWS and industry certifications
• Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)
• Managed technical engagements consisting of 15 or more people totaling over $1,000,000 budget
• Has presented to C-level executives and/or senior leadership teams

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Posted: May 22, 2025 (Updated about 2 months ago)

Posted: August 21, 2025 (Updated 15 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.