Senior Engagement Manager, Day 1 Delivery Excellence (D1D)

Amazon; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global technology company is looking for a Senior Engagement Manager in London to lead complex IT engagements and drive strategic innovation. The role demands expertise in cloud computing and project management, alongside a passion for customer success. Ideal candidates should possess a Bachelor's degree in Computer Science and relevant certifications. This full-time position is pivotal for enhancing service delivery standards on a global scale.

Qualifications

• 5+ years experience in cloud computing.
• Experience leading enterprise-level IT engagements.
• At least one active industry certification.

Responsibilities

• Partner with field teams to address customer needs and delivery challenges.
• Develop scalable Fixed Price delivery frameworks.
• Lead initiatives to enhance delivery excellence and security standards.

Skills

Leadership

Cloud computing

Project management

Customer success

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

AWS Cloud Practitioner Certification

Job description

Description

AWS Professional Services Day 1 Delivery team is seeking a Senior Engagement Manager to drive strategic innovation and delivery excellence across global operations. This pivotal role combines strategic leadership, operational expertise, and a passion for customer success to elevate service delivery standards worldwide.

As a Senior Engagement Manager, you will spearhead complex implementation projects while developing scalable delivery capabilities that ensure consistent, high-quality outcomes. You will partner with field teams to identify and address critical customer needs, design global solutions, and establish robust governance frameworks for Fixed Price engagements.

Your scope encompasses leading strategic delivery initiatives and complex enterprise cloud projects, developing and implementing data-driven performance metrics and KPIs, and building high-performing delivery teams. You will establish governance frameworks for risk management and compliance, drive operational excellence through process optimization and best practices, and provide strategic insights to senior leadership that shape delivery capabilities.

Responsibilities

• Partner with field teams to identify and prioritize critical customer needs and delivery challenges
• Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes
• Design and establish global delivery capabilities that enhance service quality and operational excellence
• Create innovative solutions to complex delivery challenges that can be standardized across ProServe
• Lead initiatives to continuously raise the bar for delivery excellence, quality, and security standards

About the team

The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services\' commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies, transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements, ensuring consistent, measurable outcomes. Through continuous improvement and active collaboration, we capture and scale leading practices across the organization, fostering a customer-obsessed culture that defines excellence in cloud service delivery.

Basic Qualifications

• Experience in leading and delivering enterprise-level IT engagements
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 5+ years experience in cloud computing
• Experience in project management of technical programs
• AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe, PMI, Scrum Alliance, etc.)

Preferred Qualifications

• Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga, Git)
• Additional AWS and industry certifications
• Experience using Scaled Agile frameworks (e.g. SAFe, LeSS)
• Managed technical engagements consisting of 15 or more people totaling over $1,000,000 budget
• Has presented to C-level executives and/or senior leadership teams

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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