Senior Engagement Manager , AWSI Telco

Amazon; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud service provider in the UK seeks an Engagement Manager to lead complex cloud solution projects. This role requires a blend of technical expertise and project leadership to align AWS solutions with customer needs. The ideal candidate should hold a Bachelor's degree in a STEM field, possess strong knowledge of cloud services, and have a background in managing Agile teams. AWS certifications and experience in delivering IT engagements are advantageous. Join us for a comprehensive career development experience with a focus on diversity and inclusion.

Benefits

Mentorship programs

Work-life balance initiatives

Career advancement resources

Qualifications

• Knowledge of public cloud value proposition (IaaS, PaaS, SaaS).
• Experience in leading multiple Agile teams.
• Experience delivering enterprise-level IT engagements.

Responsibilities

• Lead and manage complex cloud migration projects.
• Guide technical decisions using AWS service knowledge.
• Facilitate discussions to align technology with business outcomes.
• Define documentation standards and contribute to technical documentation.

Skills

Cloud solution delivery

Project management

Technical expertise

Agile methodology

Education

Bachelor's degree in STEM field

Tools

AWS services

Job description

Job ID: 3131517 | AWS EMEA SARL (UK Branch)

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain.

In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion, while exceeding customer expectations.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and mapping them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and defining documentation standards

About the team

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• Bachelor's degree in STEM field
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
• Experience in leading and delivering enterprise‑level IT engagements

Preferred Qualifications

• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• Experience delivering customer engagements in a professional services role
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent. AWS certification preferred.

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult the Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.