Senior End-User Hardware Support Lead

Avon and Somerset Police; Portishead; On-site; GBP 35,000 - 45,000; Full time

Job summary

A regional police force is seeking a Senior Technical Support Officer to ensure the smooth operation of end user hardware. The role involves installing, configuring, and maintaining devices to support users effectively. Ideal candidates will have strong technical knowledge and experience in managing hardware environments. Join a dynamic IT Directorate that values collaboration and continuous improvement, offering professional development opportunities and a competitive salary.

Benefits

Access to professional development and training opportunities

Competitive salary and benefits package

Collaborative and inclusive environment

Qualifications

• Proven experience in supporting and managing end user hardware environments.
• Strong technical knowledge of device configuration, maintenance, and troubleshooting.
• Familiarity with ITIL processes and service delivery standards.

Responsibilities

• Provide expert support and development for end user hardware.
• Install, configure, and maintain devices to agreed standards.
• Diagnose and resolve hardware faults and performance issues.

Skills

End User Hardware

Device configuration

Troubleshooting

Collaboration

Problem-solving

Job description

A regional police force is seeking a Senior Technical Support Officer to ensure the smooth operation of end user hardware. The role involves installing, configuring, and maintaining devices to support users effectively. Ideal candidates will have strong technical knowledge and experience in managing hardware environments. Join a dynamic IT Directorate that values collaboration and continuous improvement, offering professional development opportunities and a competitive salary.