Senior Employment Law Advisor

Prospect union; England; Hybrid; GBP 38,815 - 47,440; Full time

Job summary

A leading trade union in the UK is seeking a Senior Employment Law Advisor for its Member Contact Centre. The role involves supporting members in grievances and disciplinary matters, negotiating with employers, and mentoring junior advisors. The ideal candidate will have a strong background in employment law and excellent communication skills. This position offers a competitive salary and the opportunity to work within a passionate team committed to improving the lives of working people.

Qualifications

• Proven history of delivering outstanding customer service, ideally in a contact centre environment.
• Experience in providing support and guidance to customers.

Responsibilities

• Provide individual representation to members.
• Maintain detailed records using a case management system.
• Support and mentor junior advisors.
• Identify trends in casework to influence union policies.
• Monitor and follow up on open cases to ensure high standard service.
• Proactively find training opportunities to develop expertise.

Skills

In-depth employment law knowledge

Excellent verbal communication skills

Excellent organisational skills

Strong attention to detail

Strong planning and analytical skills

Problem-solving skills

Ability to understand and apply processes

Ability to build rapport quickly

Teamwork skills

Initiative

Experience in customer support

Outstanding customer service history

Education

Formal qualifications in employment law

Job description

Job Title: Senior Employment Law Advisor – Member Contact Centre

Location: London OR Coventry (hybrid)

Salary: £43,128 (plus inner London weighting of £3,255)

Job type: Permanent

Working Pattern: 35 hours per week (Working hours are between 8:00am-6:00pm on a shift basis)

About Us: Prospect is the trade union of choice for over 157,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.

Job Description

We are looking for a Senior Employment Law Advisor to join our Member Contact Centre team. In this role, you will be responsible for supporting and advising individuals and representing their cases with employers for issues such as grievances and disciplinary meetings to ensure successful outcomes. The ideal candidate will have a strong experience with providing employment law advise and a passion for working for a Trade Union.

Key Responsibilities

• Provide individual representation, including negotiating with employers to achieve positive outcomes for members.
• Maintain detailed records of cases using a case management system to ensure consistency and high-quality service.
• Support and mentor junior advisors, offering guidance on complex cases and best practices.
• Identify trends in casework and emerging workplace issues, providing insight to influence union policies and campaigns.
• Monitor and follow up on open cases, taking ownership to ensure highest standard of member service.
• Proactively identify opportunities for training to maintain and develop professional expertise.

Essential Skills & Experience

• In-depth employment law knowledge and/or formal qualifications in employment law.
• Excellent verbal communication and influencing skills, including on the phone and face to face.
• Excellent organisational skills, with the ability to multitask and prioritise.
• Strong attention to detail.
• Strong planning, analytical and problem-solving skills.
• Ability to understand and apply processes.
• Ability to build rapport quickly.
• Ability to work in a team.
• Ability to work using initiative.
• Ability to quickly learn and master new systems.
• Experience in providing support and guidance to customers.
• Proven history of delivering outstanding customer service, ideally in a contact centre environment.

Desirable Knowledge, Skills and Experience

• Previous experience and knowledge of working in or with a trade union.

How to Apply

To apply please go to our Careers webpage, choose this vacancy and select ‘Apply now’.

As part of the applications process you will need to complete an application form which will ask for details of your work, education and training history and to complete a supporting statement. Our panel will use the information shared in the application to shortlist so please use the space to demonstrate how your experience, knowledge, skills and personal qualities meet the outlined requirements.

We would recommend reviewing the Role Profile/Job Specification linked at the bottom of this advert.

If you have any questions, please contact: [e-mail].

Closing date: 21 st January 2026 – Noon (CV’s alone will not be accepted)

Interviews will be held on 27th January in London and 2nd February in Coventry.

Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Civic and Social Organizations