Senior Email Developer

Skipton Building Society; Skipton; On-site; GBP 55,000 - 72,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days annual leave + bank holidays

Pension contribution matching

Private medical insurance

Cycle-to-work scheme

Lifestyle and tech vouchers

Job summary

Skipton Building Society is seeking a Senior Email Developer to lead how we create, manage and deliver email communications. The role shapes standards, tooling and best practices to ensure every email reflects our brand and delivers the right customer experience.

You'll own the design and development capability, build reusable templates, manage external suppliers, and work with Marketing, Digital, Technology and Customer Insight to improve engagement and deliver measurable results.

Qualifications

• Design and develop emails across devices and clients.
• Create reusable templates and components for fast authoring.
• Ensure accessibility, compliance and brand alignment.
• Manage deliverability, sender reputation and governance.
• Test, QA and troubleshoot email communications.
• Use data to optimise engagement and outcomes.

Responsibilities

• Own Skipton's email design and development standards.
• Develop reusable templates and content components.
• Manage relationships with external suppliers.
• Ensure accessibility and brand alignment across channels.
• Improve deliverability and technical governance.
• Collaborate with Marketing, Digital, Tech and Insight teams.
• Utilise testing and insights to boost email performance.

Skills

Email design & development

Reusable templates

Deliverability

Accessibility

Testing & QA

Stakeholder management

Job description

We're looking for a Senior Email Developer to lead and evolve how Skipton creates, manages and delivers email communications.

This is an opportunity to take ownership of a business-critical capability that supports millions of customer interactions every year. You'll shape the standards, tools and best practices that help colleagues create trusted, accessible and effective email communications, while ensuring every email reflects our brand and delivers the right customer experience.

As our subject matter expert, you'll combine technical expertise with creativity and continuous improvement. From developing reusable templates and improving deliverability to coaching colleagues and influencing future ways of working, you'll play a key role in helping us make every email work harder for customers, members and our business.

At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So, whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You’ll Do

We don't ask for members' attention. We earn it - one campaign, one design, one idea at a time. Join our Marketing team and you'll help decide who thinks of us first, what they think about us and why we're the ones they choose. It takes a team with real energy and ambition to make that happen, and that's exactly what you'd be joining.

Your key responsibilities will include:

• Owning and developing Skipton's email design and development capability, setting the standards that support high-quality customer communications

• Creating and maintaining reusable email templates and content components that enable colleagues to build emails more efficiently and independently

• Leading the relationship management of external suppliers

• Ensuring email communications are accessible, responsive, compliant and aligned to brand standards across all devices and channels

• Acting as the Society's specialist for email development, deliverability and technical governance, helping resolve complex issues and improve performance

• Using testing, insight and optimisation techniques to improve customer engagement and drive email effectiveness

• Working closely with teams across Marketing, Digital, Technology and Customer Insight to continuously improve how we communicate with our members

What You’ll Need

• Strong experience designing and developing emails across a range of devices, platforms and email clients

• Experience creating reusable templates, components or frameworks that enable others to build email communications effectively

• A strong understanding of email deliverability, sender reputation, accessibility and governance principles

• Experience testing, quality assuring and troubleshooting email communications

• The ability to use data, insight and performance measures to identify improvements and optimise outcomes

• Strong stakeholder management and communication skills, with the ability to explain technical concepts clearly to a range of audiences

What’s In It For You

Your work matters.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days

• Matching employer pension contribution (up to 10% per annum)

• Colleague Mortgages and access to Skipton products and services at discounted rates

• Flexible working to help balance your commitments

• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships

• Lifestyle perks such as a Home and Tech voucher, which can be used at Currys, and IKEA

We’re here to make life better for our members.
About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too

It all means that life at Skipton is more exciting than you imagine.

What it's like to work here
Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

At Skipton we value work life balance and are proud to support hybrid and flexible working. This opportunity is for 35 hours per week, Monday to Friday and you’ll spend a minimum of 3 days a week collaborating with colleagues at our Head Office in Skipton.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

It’s not just our members who are important to us.
You are, too.

Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it.

Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas.

What’s more, it’s help that you can actually use too - not just read about.