Senior E‑Commerce Operations Leader

M&S; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading retail company in Greater London seeks a Digital Operations Manager to oversee e-commerce operations and improve customer experiences. The ideal candidate will have 3-5 years of experience in retail e-commerce, strong interpersonal skills, and proficiency in data analysis. This role offers a great chance to lead initiatives that will shape the future of the business while collaborating across various teams in a dynamic environment.

Benefits

20% colleague discount across M&S products

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programmes

24/7 Virtual GP and wellbeing support

Charity volunteer day

Qualifications

• 3-5 years' experience in a retail e-commerce setting.
• Ability to manage collaborators across all levels.
• Strong data analysis skills to identify trends.
• Excellent attention to detail in high-pressure situations.
• Strong interpersonal skills to influence outcomes.

Responsibilities

• Own cross-business fulfilment route governance for seamless delivery.
• Lead incident management and customer recovery for operational failures.
• Coordinate priorities and responses with internal and external partners.
• Serve as SME for back-end systems and improve operational capability.
• Analyze data to ensure delivery and collection meet customer needs.

Skills

E-commerce Expertise

Collaborator & Team Leadership

Microsoft Office skills

Data Analysis

Operational Agility

Communication & Collaboration

Customer-Centric Approach

Tools

SQL

Excel

Microsoft Teams

Job description

A leading retail company in Greater London seeks a Digital Operations Manager to oversee e-commerce operations and improve customer experiences. The ideal candidate will have 3-5 years of experience in retail e-commerce, strong interpersonal skills, and proficiency in data analysis. This role offers a great chance to lead initiatives that will shape the future of the business while collaborating across various teams in a dynamic environment.