Senior Duty Officer - Belfast

Staffline Recruitment (NI) Ltd.; Belfast; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading visitor attraction in Belfast is seeking a Senior Duty Officer to oversee daily operations and ensure high standards of service and safety. The ideal candidate will have over 2 years' experience in a supervisory role, strong leadership skills, and a proactive approach to problem-solving. You’ll take charge during duty shifts, ensuring smooth operations and outstanding visitor experiences. This is a chance to play a key role in a dynamic environment.

Qualifications

• Proven experience in managing customer-facing environments.
• Experience in crisis management and decision-making.
• Ability to motivate and train staff effectively.

Responsibilities

• Oversee day-to-day operations across all guest-facing areas.
• Lead daily team briefings to set priorities and motivate staff.
• Manage operational challenges during duty shifts.

Skills

Leadership

Communication

Problem-solving

Health and safety compliance

Organizational skills

Education

2+ years' experience in a supervisory role

Job description

Overview

Senior Duty Officer

Belfast | Permanent, Full-Time (40 hours per week)

Are you a natural leader who thrives in dynamic, fast-paced environments? Do you excel at keeping operations running smoothly while ensuring every guest has an unforgettable experience?

An award-winning visitor attraction in Belfast is seeking a Senior Duty Officer to join their Operations team. This is a key role in the daily running of one of Northern Ireland's most iconic destinations - ensuring the venue operates efficiently, safely, and delivers world-class service to every visitor.

Responsibilities

• Oversee day-to-day operations across all guest-facing areas, ensuring smooth and efficient running of the venue.
• Lead daily team briefings, setting clear priorities and motivating staff to deliver an outstanding visitor experience.
• Act as the lead decision-maker during duty shifts, ensuring high standards of safety, service, and presentation.
• Manage and respond to any operational challenges or emergencies with professionalism and calm authority.
• Conduct daily inspections to maintain top-tier standards of cleanliness, safety, and efficiency.
• Collaborate closely with Facilities, Security, and Housekeeping teams to ensure seamless operations.
• Support staff training, performance, and engagement initiatives to promote a positive, guest-first culture.

About you

• Essential: 2+ years' experience in a supervisory or duty management role within a busy, customer-facing environment.
• Strong leadership and communication skills with the ability to motivate diverse teams.
• Proven experience in health and safety compliance and risk management.
• A calm, decisive approach to problem-solving and crisis management.
• Excellent organisational skills and the ability to multitask in a fast-paced setting.
• Desirable: Experience working in a major visitor attraction, leisure, or events venue.
• First Aid or IOSH certification.
• Experience in financial or resource management.

Why apply

This is your chance to take on a front-line leadership role in one of Belfast's most recognisable and respected visitor destinations. You'll be part of a passionate team that values innovation, teamwork, and exceptional service - all while helping deliver a world-class experience to thousands of visitors every week.

Interested?
If you're ready to take the next step in your operational management career and play a key role in an iconic Belfast attraction, then apply now!

Skills: Management/supervisory role, venue operations, H&S regulations