Senior Duty Manager: Lead Safety, Service & Team

International Students House; Kennington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A vibrant community organization in Kennington seeks a Senior Duty Manager to lead the Duty Management team and ensure a safe and welcoming environment for residents and visitors. The ideal candidate will showcase experience in customer service with strong leadership and communication skills, thrive in a busy environment, and have the ability to manage incidents effectively. Join us to make a lasting impact in the lives of students from around the globe.

Benefits

Dynamic and supportive working environment

Opportunities for professional growth and development

Chance to make a lasting impact

Qualifications

• Experience in customer service at a supervisory level, preferably in hospitality or student accommodation.
• Strong leadership, communication, and interpersonal skills.
• Computer literate with excellent written and spoken English.
• Ability to work shifts as per a rota and provide holiday cover.

Responsibilities

• Lead, train, and support the Duty Management team.
• Oversee departmental rotas and staffing levels.
• Coordinate Health & Safety training, drills, and risk assessments.
• Manage incidents and ensure all actions are logged.
• Conduct inspections and ensure maintenance is addressed.
• Handle resident and visitor queries professionally.
• Maintain accurate records of incidents and reports.
• Support the Resident Services Manager with planning.
• Act as Duty Manager on shift, taking full responsibility.

Skills

Customer service experience

Leadership skills

Communication skills

Interpersonal skills

Job description

A vibrant community organization in Kennington seeks a Senior Duty Manager to lead the Duty Management team and ensure a safe and welcoming environment for residents and visitors. The ideal candidate will showcase experience in customer service with strong leadership and communication skills, thrive in a busy environment, and have the ability to manage incidents effectively. Join us to make a lasting impact in the lives of students from around the globe.