Senior Director, Product

QS Quacquarelli Symonds; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading educational organization based in Greater London seeks a Senior Director, Product to lead the future of their B2B SaaS business. In this pivotal role, you'll unify various platforms into a strong product vision aimed at growth, manage a high-performing team, and directly influence the landscape of global higher education. Ideal candidates will have extensive experience in B2B product management and a proven track record of leading cross-functional teams to success.

Benefits

Competitive base salary

Annual bonus scheme

25 days annual leave

Comprehensive private medical insurance

Cycle to work scheme

Qualifications

• Extensive experience in B2B product management with leadership experience.
• Proven track record of building successful multi-location teams.
• Deep understanding of B2B sales cycles and buyer personas.

Responsibilities

• Define and execute an integrated product strategy aligned to growth targets.
• Build and scale a high-performing product organization.
• Own customer discovery and validation processes.

Skills

B2B product management

Leadership

Product analytics

Agile methodologies

Stakeholder management

Education

Relevant degree or equivalent credentials

Job description

About the Company

At QS, we believe that work should empower you. That's why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do — we collaborate, respect and support each other. It's our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

QS was named as one of Newsweek's Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold‑accredited Investors in People organisation — putting us among the top 28% of workplaces globally — it's official: QS is a place where everyone can thrive. The company has achieved sustained growth during one of the most challenging periods our industry has ever faced. We've accelerated — powered by bold brand investment, a smart acquisition strategy and a relentless commitment to innovation. As we enter 2026, we now operate a portfolio of powerful but distinct B2B platforms. The next chapter is about connection: unifying the customer experience, modernising our architecture, and unlocking the full commercial and operational potential of a truly integrated ecosystem. This is a pivotal moment for QS – a chance to define the product landscape that will shape the future of global higher education.

Role Overview

As a Senior Director, Product, you will architect, lead and scale the future of QS's B2B SaaS business. You'll unify five separate platforms into one powerful value proposition, shape a product vision that directly fuels growth, and build a world‑class product organisation capable of serving enterprise customers at scale. This is not a maintenance role; it is a build, transform, elevate role – ideal for a strategic product leader who thrives in high‑growth environments, knows how to turn complexity into commercial clarity, and wants to shape one of the most important markets in the world: global higher education.

Responsibilities

• Define, own and execute an integrated product strategy aligned to growth targets, customer needs, and market opportunities.
• Build and scale a high‑performing product organisation of 15+ professionals.
• Drive product roadmap prioritisation grounded in customer insights, market analysis and business impact.
• Partner closely with Engineering to deliver efficient product development and delivery processes.
• Work cross‑functionally with Sales and Marketing to optimise go‑to‑market strategies and product positioning.
• Own customer discovery and validation processes to ensure product‑market fit.
• Establish and monitor key product metrics including adoption, retention and customer satisfaction.
• Drive product‑led growth initiatives and optimise user onboarding and activation.
• Manage product portfolio decisions including sunset strategies and new initiative prioritisation.
• Present product strategy and performance to executive team and board of directors.
• Champion user experience design and ensure products meet accessibility and usability standards.
• Develop pricing strategies and work with Revenue teams on monetisation optimisation.
• P&L responsibility for the B2B SaaS product cluster.

Qualifications

• Extensive experience and expertise in B2B product management, complemented by recent leadership experience driving teams, products and impact.
• Proven track record of leading and building successful multi‑location teams, fostering collaboration, innovation and shared success across geographies.
• Proven track record of building and scaling SaaS products serving enterprise customers.
• Deep understanding of B2B sales cycles, buyer personas and enterprise software evaluation processes.
• Experience leading product teams through high‑growth phases and organisational scaling.
• Strong analytical skills with expertise in product analytics, A/B testing and data‑driven decision making.
• Technical depth to collaborate effectively with engineering teams on architecture and technical decisions.
• Excellent stakeholder management and executive communication skills.
• Experience with modern product development frameworks (Agile, Lean, Design Thinking).
• Appropriate degree or equivalent professional credentials preferred.
• Experience of, or interest in, international higher education sector may be helpful.
• Do not need to meet all criteria, we encourage you to apply if you have the skills and passion.

Our Platforms

• HolonIQ by QS – A recently launched (September 2025) versatile market intelligence and analytics platform that unites QS proprietary data with more widely available data sources to empower institutions to better understand their performance, map their efforts to the needs of the labour market, explore the best tools to drive innovation and efficiency in their own operations, and where to target which students.
• MyQS – Only a year old, operating on the same stack as HolonIQ. MyQS serves as a central customer portal, enabling customers to track subscription entitlements and access assets, as well as submitting profile and evaluation data. It also provides a level of freemium insight to institutional customers.
• 1Mentor – Enables both students and their career counsellors at subscribing institutions to assess the skills required to maximise their fit with their dream job and determine the best elective courses, inside their institution and beyond, to chart their most direct course.
• QS Reputation Manager – Universities are increasingly mindful of their reputation and its impact on their ability to survive and thrive. The system operates as a mini‑CRM, guiding an institution on how to identify and manage critical stakeholders in their reputation and to help govern communication cadence and good practice, as well as managing consent and activating faculty members to contribute to the quest of gaining and sustaining a strong reputation.
• QS Partnership Manager (MoveOn) – A platform built on older technology, MoveOn enables over 250 universities to securely manage their partnerships with other institutions, including but not limited to research collaborations, joint programmes and student exchange programmes. It integrates with student management systems to process all the necessary paperwork and student transfer data.

Benefits

• Competitive base salary.
• Access to an annual bonus scheme (for qualifying roles only).
• 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years.
• Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year.
• Enhanced maternity and paternity leave.
• Generous pension through Royal London.
• Comprehensive private medical insurance and wellness scheme through Vitality.
• Cycle to work scheme.
• A vibrant social environment and multicultural and multinational culture.
• Free subscription to the Calm App – the #1 app for sleep, meditation and relaxation.
• A focus on welfare led by our global wellness team, with mental health first aiders worldwide.
• Access to a variety of diversity and inclusion initiatives and groups.
• Strong recognition and reward programs – including a peer‑to‑peer recognition platform, quarterly and annual QS Applaud Awards, Connect with Your Career annual PD event.
• Support for volunteering and study leave.
• Free subscription to LinkedIn Learning – over 5000 courses and programmes.
• Options to join our outstanding global Mentorship programme.