Senior Director of Engineering (Connected Trip Experience & Data)

Booking.com; Manchester; On-site; GBP 150,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Job summary

Booking.com is seeking a Senior Director of Software Development to lead the Connected Trip Experience, Foundations and Data within the Marketplace. You will direct self-steering teams, partner with Product & Data, and embed Gen AI into customer experiences and data platforms.

You will shape strategy, drive innovation, and ensure alignment across technology leaders, while fostering a high-trust, high-performance culture and mentoring top talent to deliver at scale.

Responsibilities

• Lead and scale technology organisations for Connected Trip Product Experience, Foundations and Data.
• Embed Data & AI into customer, builder and platform perspectives.
• Drive DevOps culture, agile methods and engineering craftsmanship.

Job description

• As a Senior Director Software Development, you are responsible for leading the Connected Trip Experience, Foundational capabilities and Data within the Marketplace Business Function, a department of self steering teams who develop products and constantly innovate to delight our customers
• Leading the Technology organisations for Connected Trip Product Experience, Foundations and Data
• Deeply partnering with Product & Data, planning and delivering to meet our objectives
• Embedding Gen AI into our Customer Experience, Ways of Working and Data platforms
• Continually raising the maturity and capability of the organisation so that we are fast, sharp and focused
• Ensuring your organisation is engaged, focused and resilient
• Desired Outcomes:
• Deliver on Connected Trip product and Data & AI ambition
• Evolve and execute our technology strategy improving tech maturity, scalability, agility, and efficiency, and ensuring future-proofing
• Embed Data & AI deeply into the organisation from a Customer, Builder and Platform perspective
• Deeply embed customer centricity into the habits of your organisation
• Highly engaged, motivated and focused organisation empowered to deliver at speed
• Technology thought leadership and partnership in and out of Marketplace to drive our strategy forward
• Ensure the technology strategy is clearly communicated and understood across the organization, and drive adoption and execution
• Drive alignment and buy-in from both tech and non-tech stakeholders by effectively influencing and collaborating at all levels
• Lead, inspire and motivate your Engineering function through leading by example and setting expectations around what success looks like, giving ownership and providing clarity when necessary
• Line manage Directors and Senior Managers as well as top technical talent, such as Principals
• Communicate strategy in a compelling manner to multiple teams and relevant stakeholders
• Foster inclusion by holding self and others accountable
• Drive people centric initiatives that enable workforce diversity
• Organisational design, strategy and budget to ensure we are set up to deliver on our strategic agenda
• Partner in and outside of our Business unit to lead and shape the people agenda across Booking.com
• Create a learning environment by coaching, two-way feedback, helping people extract and share personal learnings, and support teams to constantly adapt
• Foster a positive engineering culture who innovate, work as a team and celebrate success
• Build a world class team through nurturing, attracting, and retaining tech talent from around the world
• Empower your teams to do their best work at Booking.com
• Be curious, learn, iterate and shape our culture
• Deputise for the VP
• Create long-term plans that align with the overall focus of the business
• Lead, influence and own delivery within your function including department goals
• Partner with other functions and business units to deliver on our strategic agenda
• Maintain focus on the end goal, minimise risk and remove roadblocks for our strategic agenda
• Ensure clear and effective communication at all levels: proactively keep all stakeholders informed of what’s happening, upcoming changes, projects, issues and risks
• Foster mastery in engineering craftsmanship across Booking.com including shaping ways of working
• Own Technology-wide topics and help lead and grow the department
• Embed Agile ways of working and values within the organisation
• Identify problems and significantly improve, change or adapt existing methods and techniques drawing from personal experiences and feedback
• Drive a DevOps culture
• Shape, define and build new products, processes and operational plans in alignment with the commercial and financial needs of the business
• Lead, take ownership and shape the technology strategic objectives and roadmaps
• Be a strategic thought partner and influence senior stakeholders across the Accommodations and the broader business to set and align the strategic direction of your function
• Make decisions in complex and ambiguous situations, and guide others in their decision making by recognizing and challenging assumptions, introducing relevant data and multiple perspectives
• Ensure that the Booking architecture principles and engineering practices are adhered to, and that there is direction and alignment for each product
• Anticipate the need for changes based on context, and set renewed courses of action to engage teams and achieve goals, while striving to make the impact clear and understandable
• Drive innovation in your function
• Own the architecture across your function

Benefits

• Health insurance
• Free access to Headspace for you and your loved ones
• Global Employee Assistance Program
• Meditation and Breastfeeding rooms at the office
• Booking Cares - 2 days per year to volunteer and learn
• Life insurance
• Disability insurance
• Pension plan
• Annual paid time off
• Parental leave - 22 weeks
• Grandparent leave - 10 days
• Care leave - 10 days
• Bereavement leave - up to 4 weeks
• Anniversary leave
• Working from Home Furniture and Ergonomic Support
• Working from Abroad - up to 20 days per year
• Discounts & Wallet credits to spend on our products
• Upgrade to Booking.com Genius Level 3
• Friends & Family Booking.com discount vouchers
• Free access to online learning platforms
• Development and mentorship programs to support career growth
• Access to trainings and workshops
• Team development opportunities
• Local discount programs
• Game rooms in offices
• On-site meals, coffee and snacks including vegan options

First hand experience of building customer centric experiences at scale on AI, Mobile, and web platforms in partnership with ProductDeep engineering and technology leadership background who can influence and shape our technology narrative including engineering best practice, AI adoption and modernisationDemonstrable experience of partnership with senior stakeholders in and out of technology across matrix organisationsDemonstrable experience at building and growing a collaborative, high trust and focused organisationExperience of leading technology organisations at scaleDemonstrable experience of leading organisations involved in data & AI products & servicesBuilding a DevOps cultureDemonstrable experience of setting, leading and influencing both the Engineering and Business strategy to the medium and long-termWell versed in Engineering CraftsmanshipDemonstrable experience of working in Agile environments and more importantly an Agile culture and ethosStrong commercial acumenDemonstrable experience of building, shaping and leading a cross functional Engineering function or business unit at scale (150/200+ people)Experience with managing and coaching teams of senior tech leaders including building and growing teamsExcellent communication skillsIndependent, pragmatic and proactive work attitudeExperience with large scale platforms and high traffic (100,000+ visitors per day), preferably E-commerce sites or marketplace companiesBe able to deputise for the VP of EngineeringCloud based technologiesExtensive years of Tech Leadership experienceBe humble and humanMust understand technology and have a proven track record of designing and building high quality web and mobile applications especially high volume consumer facing applications