Senior Digital Solutions Delivery Engineer – Digital Solutions

Merseywestlancs; St Helens; On-site; GBP 58,000 - 65,000; Full time

Job summary

Mersey West Lancashire NHS Trust is seeking a Senior Digital Solutions Delivery Engineer to lead day-to-day management of clinical systems and interfaces. The role focuses on ensuring operational continuity, staff training, and proactive monitoring of interfaces to provide assurance to partners and customers.

The role requires extensive experience in clinical system support, staff management and interface deployment, with leadership responsibility for the Digital Solutions Team.

Qualifications

• Experience leading digital interfaces and clinical systems.
• Experience in staff training and team leadership.
• Experience in auditing digital systems and reporting.
• Knowledge of project management methodologies and governance.

Responsibilities

• Lead technical design authority for current and future digital interfaces.
• Train staff on digital systems and ICT architecture.
• Produce and present service/operational reports for digital systems.
• Oversee escalation and resolution of high-severity incidents.
• Lead continuous improvement initiatives across the Digital Solutions Team.

Skills

Communication skills

Presentation skills

ICT infrastructure knowledge

Written reports

Education

Prince 2 Project Management

Integration Qualifications

Job description

Senior Digital Solutions Delivery Engineer – Digital Solutions

NHS AfC: Band 8a

Main area Senior Interface Engineer Grade NHS AfC: Band 8a Contract Permanent Hours Full time - 37.5 hours per week Job ref 409-8056860

Site Jubilee Court Town St Helens Salary £57,528 - £64,750 Per Annum Salary period Yearly Closing 23/08/2026 23:59 Interview date 07/09/2026

Job overview

There is an opportunity to join the Digital Systems Team as a Senior Digital Solutions Delivery Engineer.

This is a key role in providing the overall day to day and operational management of clinical systems that the team support. The role encompasses providing leadership on system interfaces and front end support to ensure systems are operational with minimal interruption. The Senior Digital Solutions Delivery Engineer will ensure that staff members have the appropriate training to enable them to work autonomously. This role will ensure that the interfaces are proactively monitored to provide customer/partner assurance. Extensive experience in the use of clinical system support/staff management/Interface experience is required for this post.

Please note, this job description is pending AfC approval.

Main duties of the job

• Lead technical design authority for current and future digital interfaces in line with the Trust strategy and with NHS partners in the surrounding area.
• Update professional and technical knowledge, training junior staff on applicable digital systems to ensure understanding and supportability.
• Participate in internal or external auditing of digital systems.
• Facilitate and ensure timely communication and resolution of issues that may impact the delivery of a project.
• Provide technical expertise in the scope, design, selection and deployment of hardware and software, ensuring that technology is appropriately utilised to meet the capacity and availability of digital systems for the Health Informatics Service and its citizens.
• Research, investigate and recommend new technologies to support digital systems through extensive investigation and development, source suppliers and undertake product evaluation to ensure ICT procurement is undertaken strategically.
• Provide training within the ICT department on digital systems and the ICT architecture used for those systems to ensure the digital systems are fully understood and supported by the Informatics Department.
• Prepare and deliver service level/operational reports pertaining to current digital systems across all HIS partner organisations.
• Provide technical expertise for project managers and assist in the development of project plans and control deployment.
• Provide technical expertise at service review meetings.
• Identify and document incidents (failure patterns and trends) that may indicate the existence of a problem.
• Participate in resolution of high severity or major incidents through decision making and activity sign off.
• Continuous Improvement. Defining, communicating, planning, implementing, and reviewing continuous improvement initiatives.
• Communicates complex project design, financial, contractual information to senior managers, business partners, board level representatives as required.
• Maintaining clinical workflows across multiple digital systems using various open integration standards.
• Identify and manage risk understanding potential effect to business impact on internal and external reporting.
• Oversee the work of suppliers and contractors to ensure they delivery to agreed timescales and budget.
• To provide expertise in the use and deployment of software to support the reporting requirements of all health community organisations and their services.
• To work with the Assistant Director - Digital Solutions Delivery to determine future work priorities and timescales.
• To ensure and assist with monitoring of key performance data in-line with DoH & Trust targets.
• Responsible for all operational day to day management of Data Services Team.
• Responsible for all human resource issues relating to Digital Solutions Team, all appraisals, recruitment, and selection, disciplinary, grievances and sickness issues.
• To oversee the design and content of all supporting documentation that will be made available to users.
• To plan the workload of the team, with set timescales for delivery of each work package.
• To oversee the automation of ETL process and ensure that mechanisms are in place to validate the successful completion of all jobs and introduce timely remedial action when necessary.
• To ensure that all processes undertaken by the team are fully documented in written procedures. Also, that all procedures are tested and are made available to other members of the data intelligence departments (to ensure continuity of service).
• To investigate new technology that is available that can enhance electronic reporting provision.
• To optimise the use of existing tools that are available, and revise processes if improvements can be made.
• Ensure all new information outputs are quality assured by representatives from all relevant parties.
• To ensure confidentiality of patient data at all times, by awareness and compliance with relevant legislation and guidance (both local and national).
• To attend regional/national events as appropriate and ensure that all information/knowledge gained is disseminated to other staff.
• To undertake additional ad-hoc duties as appropriate.
• To deputise for the Assistant Director - Digital Solutions Delivery, as and when required.
• The location/base of this role may change at any time, and the post-holder may have to manage services across numerous sites.

This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and ongoing developments.

Person specification

Qualifications

• Integration Qualifications
• Prince 2 Project Management

Knowledge & Experience

• Extensive knowledge and experience of successfully managing and designing large complex Enterprise ICT systems/interfaces and networks
• Extensive knowledge and experience of managing teams of technical staff in an ICT department or similar
• Ability to demonstrate success in managing large complex ICT environments
• Extensive experience of negotiating with suppliers and third parties at all levels

Skills

• Strong Communication and Presentation skills
• Substantial technical ability and knowledge concerning ICT infrastructure and clinical systems
• Ability to produce clear and comprehensive written reports

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update

For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK. Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account. Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. We offer a generous pension scheme, unsocial hours payments, 27 days annual leave on commencement (pro rata) and access to NHS discounts. Our Staff Health and Wellbeing programme offers services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Employer certification / accreditation badges

Name Ian Hendry Job title Senior Digital Solutions Delivery Engineer Email address [e-mail] Telephone number 07826 922 628