Senior Digital Service Owner

Triumph Consultants Ltd; Salisbury; On-site; GBP 70,000 - 90,000; Full time

Job summary

A consulting firm in the United Kingdom is seeking a Senior Digital Service Owner to lead and shape the digital service portfolio strategy. The ideal candidate will have proven experience in developing IT strategies and managing multiple services, ensuring they deliver measurable business value. Responsibilities include implementing digital strategies, leading cross-functional teams, and managing service performance. Competitive salary and opportunities for growth are offered.

Qualifications

• Significant experience developing and leading IT digital service strategies.
• Experience managing multiple services end-to-end.
• Ability to deliver measurable business value.

Responsibilities

• Develop and implement a multi-service digital strategy aligned with business goals.
• Lead cross-functional teams to deliver and improve services.
• Manage service governance and operational performance.

Skills

Strategic thinking

Leadership

Stakeholder management

Negotiating SLAs

Communication

Agile working

Education

ITIL v3 certification

Agile certifications (PMI-Agile, PSM I)

Job description

Senior Digital Service Owner

We are seeking a Senior Digital Service Owner to lead and shape the strategy of a digital service portfolio across six key areas: Cloud & Hosting, Communications & Collaboration, Engineering & Research, Enterprise IT, Software, and Workplace IT. You will be accountable for the end-to-end delivery, governance, and quality of these services, ensuring they meet current and future business needs.

To apply for this role, you must have significant experience developing and leading IT digital service strategies, managing multiple services end-to-end, and delivering measurable business value.

Key Responsibilities

• Develop and implement a multi-service digital strategy aligned with business goals.
• Lead cross-functional teams to deliver and continually improve services.
• Manage service governance, operational performance, and continuous improvement.
• Act as the escalation point for IT digital services. Monitor and report service performance, driving enhancements where required.
• Build and maintain strong stakeholder relationships, influencing adoption of the strategy. Prioritise and manage service changes in an agile environment.

Essential Experience & Skills

Proven experience developing IT digital service strategies that meet evolving business needs.

• Strategic thinker with the ability to translate business requirements into operational delivery.
• Full lifecycle leadership of IT services—from inception to adoption, improvement, and decommissioning.
• Management of multiple IT digital services, ensuring compliance with SLAs, KPIs, and quality standards.
• Experience with diverse resource models: internal teams, contractors, and third-party vendors.
• Skilled in negotiating SLAs and ensuring effective team performance.
• Strong leadership, communication, and stakeholder management skills.
• Ability to manage competing priorities in a dynamic environment.
• Experience translating digital roadmaps into actionable initiatives delivering measurable business value.
• ITIL v3 certified (or equivalent experience).
• Agile working experience (e.g., PMI-Agile Certified Practitioner, PSM I, or similar).

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.

How to Apply

• Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.