Senior Digital Service Designer

Uniting People; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic technology-focused organization in the UK is seeking a Senior Digital Service Owner. In this role, you will lead the development and delivery of a comprehensive digital service portfolio, ensuring alignment with business priorities. You will manage multiple concurrent digital services and drive continuous improvement. The ideal candidate has proven experience in digital service strategies, strong leadership abilities, and is ITIL certified.

Qualifications

• Proven experience in developing and delivering digital or IT service strategies.
• Experience in managing IT or digital services throughout their lifecycle.
• Strong leadership and stakeholder management abilities.

Responsibilities

• Develop and implement a cohesive multi-service digital strategy.
• Collaborate with technical specialists and project managers.
• Oversee the full lifecycle of each service.

Skills

Digital service strategy development

Analytical mindset

Service delivery management

Leadership and communication

Education

ITIL certification

Job description

Urgent contract Senior Digital Service Owner

Duration: 12 months

Hampshire - occasional travel to site

As a Senior Digital Service Owner, you will lead the development and delivery of a comprehensive digital service portfolio. You will define and implement the strategy for multiple service areas — including cloud and hosting, collaboration and communication tools, engineering and research platforms, enterprise IT systems, software services, and workplace technology. You will be accountable for ensuring these services are well-governed, high-quality, and aligned with business priorities.

Key Responsibilities

• Develop and implement a cohesive multi-service digital strategy that meets both current and future business needs.
• Collaborate with technical specialists, project managers, and portfolio leads to ensure digital services are effectively designed, delivered, and continuously improved.
• Oversee the full lifecycle of each service — from inception and deployment to operation, improvement, and retirement.
• Maintain responsibility for governance, service performance, and end-to-end delivery to agreed standards and service levels.
• Act as the primary escalation point for issues within your service portfolio.
• Monitor, evaluate, and report on service quality, using insights to drive continuous improvement.
• Build and sustain strong stakeholder relationships through clear communication, influence, and collaboration.
• Work in an agile and adaptive way to manage priorities and respond to evolving organisational needs.

Essential Skills and Experience

• Proven experience in developing and delivering digital or IT service strategies that align with business goals.
• Strategic and analytical mindset, capable of translating business requirements into operational outcomes.
• Demonstrated success in managing IT or digital services throughout their lifecycle — from planning and implementation through to optimisation and decommissioning.
• Experience leading multiple concurrent digital services, ensuring adherence to performance standards, contracts, and SLAs.
• Skilled in managing service delivery through diverse sourcing models (in‑house, contract, and third‑party suppliers).
• Experience negotiating and managing SLAs and ensuring effective performance management of internal teams and external vendors.
• Strong leadership, communication, and stakeholder management abilities.
• Capable of balancing conflicting priorities and adapting quickly to change.
• Experience working across digital teams to develop roadmaps and deliver initiatives that provide measurable business value.
• Certified or experienced in ITIL (v3 or equivalent).
• Familiarity with agile methodologies such as PMI‑Agile, Scrum, or similar frameworks.