Senior Digital Project Manager

Serco Limited; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the United Kingdom seeks an experienced Senior Digital Project Manager to oversee high-impact digital transformation projects. You will be responsible for managing internal teams and suppliers while ensuring successful delivery of multiple projects. The ideal candidate must have extensive project management experience, certification in Prince2 or APM, and the ability to communicate effectively with stakeholders. This hybrid role offers competitive compensation and numerous perks.

Benefits

Company car

Private healthcare

Bonus scheme up to 10%

Flexible working

Pension – 6%

Career development training

Qualifications

• Proven record of delivering complex technology programmes.
• Significant experience managing digital/IT change and transformation projects.
• Experience managing multi-supplier, cross-functional project teams.

Responsibilities

• Deliver complex IT and digital projects from initiation through to completion.
• Manage project teams and suppliers, ensuring effective collaboration.
• Control project scope, risk, and change, ensuring adherence to standards.

Skills

Stakeholder engagement

Analytical and problem-solving

Agile methodologies

Budget management

Project Management

Education

Prince2 Practitioner or APM Certification

Job description

Senior Digital Project Manager

Hybrid - Attached to Homer Road, Solihull • Full Time, Permanent

Band 3

Here at Serco, we’re looking for an experienced and driven Senior Digital Project Manager to lead the delivery of complex, high‑impact digital and IT transformation projects within our DDaT (Digital, Data and Technology) function.

You’ll take full ownership of defining, documenting, and successfully delivering projects that often have significant business, political, or high‑profile visibility. You’ll ensure that effective project control, risk management, change management, and testing processes are consistently maintained – while balancing time, cost, quality, and stakeholder expectations.

In this senior leadership role, you’ll manage internal delivery teams and external suppliers/partners, as well as line‑manage Digital Project Managers and Junior Digital Project Managers. You’ll play a key part in ensuring strong project management discipline and governance across a diverse portfolio of more than 100 active projects and initiatives.

Responsibilities

• Deliver complex IT and digital projects from initiation through to completion, ensuring quality, cost, and timelines are met.
• Manage project teams and suppliers, driving effective collaboration and accountability.
• Control project scope, risk, and change, ensuring adherence to DDaT standards and governance.
• Monitor budgets and resources, ensuring financial control and timely reporting.
• Ensure successful service transition, with full operational readiness and documentation.
• Communicate effectively with stakeholders, providing clear progress updates and managing expectations.
• Lead and mentor project managers, supporting continuous improvement and best practice.
• Support PMO governance, ensuring accurate reporting, lessons learned, and process compliance.

Requirements

• Experienced IT or Digital Project Manager with a proven record of delivering complex technology programmes.
• Confidence engaging with senior stakeholders, managing teams, and driving results in a fast‑paced environment.
• Prince2 Practitioner or APM Certification.
• Significant experience managing digital/IT change and transformation projects.
• Strong understanding of Project Management, Change Management, and SDLC methodologies.
• Background in IT delivery as a Developer, Technical Lead, Business Analyst, or Project Manager.
• Proven ability to manage budgets, schedules, and risks effectively.
• Experience managing multi‑supplier, cross‑functional project teams.
• Excellent communication, stakeholder engagement, and presentation skills.
• Strong analytical and problem‑solving ability, with a pragmatic approach.
• Baseline Personnel Security Standard (BPSS) clearance required; Security Check (SC) clearance may also be required.

Why Serco

Meaningful and vital work: Your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across five vital sectors. Personal growth, achievement and development won’t be hard to find, and you’ll work with great people in a highly motivated, supportive environment.

What we offer

• Company car
• Private healthcare
• Bonus scheme of up to 10%
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts – cinema, Merlin Entertainment, online shopping, mobile phone plans and leisure centre memberships
• Employee Assistance Programme, Simply Health Cash Plans, and more to support health and wellbeing
• A wealth of career development training – role‑specific training, leadership coaching, formal study, etc.
• A safe and supportive culture