Senior Digital Manager

THE ROYAL MARSDEN; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a Senior Digital Manager to enhance the digital presence of their Private Care services. The successful candidate will lead website development and optimization, focusing on user experience and commercial impact. This role requires significant experience in managing digital products and improving patient engagement. Excellent communication and stakeholder management skills are essential. The position offers a unique opportunity to make a measurable impact in a world-renowned oncology care setting.

Qualifications

• Significant experience managing websites in complex healthcare environments.
• Strong expertise in UX and user-centered design.
• Proven track record of delivering digital improvements.

Responsibilities

• Lead strategic development and optimization of the website.
• Drive commercial performance through improved UX and engagement.
• Manage digital suppliers and projects from concept to delivery.

Skills

User experience (UX)

Digital product management

Stakeholder management

Accessibility

Communication skills

Market intelligence

Job description

Our website and digital channels are central to how private patients, referrers and international partners discover and engage with The Royal Marsden Private Care. In this senior role, you will lead the development, optimisation and day-to-day management of the Private Care website and associated digital products. You will champion user‑centred design, accessibility and continuous improvement, ensuring our digital experience builds trust, supports enquiries and reflects our position as a world‑leading provider of private oncology care. Working closely with senior stakeholders across Marketing, Communications, clinical teams and external partners, you will play a key role in shaping digital strategy and delivering measurable commercial impact in the UK and internationally (particularly the Middle East).

Key responsibilities

• Lead the strategic development and ongoing optimisation of the Private Care website
• Drive commercial performance by improving UX, conversion, engagement and enquiry journeys
• Develop and deliver a clear digital roadmap aligned to business and patient experience priorities
• Use analytics, user insight and market intelligence to inform continuous improvement
• Manage digital suppliers, budgets and projects from concept to delivery
• Ensure content is high‑quality, accessible, on‑brand and patient‑centered
• Act as the digital lead for Private Care, influencing senior decision‑makers and stakeholders

Qualifications

• You will be a confident, commercially minded digital professional with significant experience managing websites or digital products in a private healthcare or similarly complex, customer‑focused environment.
• Strong expertise in UX, accessibility and user‑centred design
• A proven track record of delivering digital improvements that drive growth
• Experience working with developers, designers and content specialists
• Excellent stakeholder management and communication skills
• The ability to translate insight and data into practical, impactful action
• A passion for digital excellence and improving patient experience
• Experience of private healthcare and/or marketing to international audiences is highly desirable