Senior Digital IT Support Technician

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major NHS Trust in Manchester is seeking an IT Support Specialist to provide advanced technical support to staff, troubleshoot complex issues, and uphold service levels. Ideal candidates will have customer-facing experience and a relevant degree or equivalent experience. The role offers opportunities for career development and fits within a digitally enabled organization that prioritizes healthcare innovation and sustainability.

Qualifications

• Experience in providing first-, second-, and third-line support.
• Knowledge of local and wide area networks.
• Ability to thrive under pressure and work flexible hours.

Responsibilities

• Provide advanced technical support to end users across the NWGLH.
• Troubleshoot and resolve complicated technical issues.
• Maintain knowledge of computer-related advice within the laboratory.

Skills

Customer-facing IT infrastructure support

Technical troubleshooting

Service desk management

LAN/WAN knowledge

Adaptability under pressure

Education

Degree or equivalent experience

Job description

Responsibilities

• Provide advanced technical support to all end users (Scientific and Technical staff) across the NWGLH via email, phone or face‑to‑face, resolving technical problems related to PCs, instruments, printers, and other IT equipment, including specialist software and databases.
• Troubleshoot and resolve complicated technical issues within the scope of the GLH team.
• Uphold agreed service levels, technical standards and policies.
• Act as a point of contact for computer‑related advice within the laboratory (Win10, Linux, VDI, desktop, laptops, peripherals, software, and instruments), maintaining extensive knowledge of market developments and standards related to this area.
• Liaise with constituent central IT departments of the GLH (Manchester Foundation Trust, The Christie Foundation Trust, Liverpool Women’s Foundation Trust) to provide timely support.

Qualifications & Experience

• Experience of working in a customer‑facing IT infrastructure support role, providing first‑, second‑ and third‑line support for the PC client environment.
• Knowledge of local area networks, wide area networks, server support and email systems.
• Proven experience in the management and use of service desk systems and call distribution systems.
• Ability to thrive under pressure and work flexibly, including some out‑of‑hours shifts.
• Degree or equivalent, or relevant experience.
• Evidence of personal development.

About Manchester Foundation Trust

MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We create an exceptional integrated health & social care system for the 1 million patients who rely on our services every year, bringing together 10 hospitals & community services from across Manchester, Trafford & beyond. We champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals and setting standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & drive research and innovation through the introduction of Hive, our Electronic Patient Record system launched in September 2022.

We’re proud to be a major academic research centre & education provider, providing you with a robust infrastructure to encourage and facilitate high‑quality research programmes. We’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.