Senior Digital Business Analyst

Capgemini; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Disability Confident Employer

Job summary

Capgemini UK is seeking a Senior Digital Business Analyst to join our Cloud & Custom Applications community. You’ll work with senior stakeholders across major private and public sector programmes, shaping digital services and user-centred solutions from discovery through delivery.

You’ll collaborate with designers, engineers and product leads in a hybrid working environment, split between offices, client sites and home.

Qualifications

• Experience delivering digital/IT solutions across varied technologies.
• Proficient in gathering and documenting business and user needs.
• Strong communication and facilitation with technical and non-technical stakeholders.

Responsibilities

• Translate stakeholder needs into clear, executable requirements and acceptance criteria.
• Collaborate with designers, developers, and testers to shape user journeys and solution designs.
• Support delivery planning, estimates, and timelines while mentoring junior analysts.

Skills

Stakeholder engagement

Requirements gathering

Agile / Scrum

User journey mapping

Education

Bachelor's degree in a relevant field

Tools

Jira

Confluence

Power BI

Job description

# Senior Digital Business AnalystBirmingham, Cardiff Capital Tower, Glasgow, London, Manchester, WokingApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 455036-en\\_GB## **About the job you're considering**As part of Capgemini’s Cloud & Custom Applications business area, you’ll join a high‐performing Business Analysis community that plays a central role in shaping digital services for some of the UK’s largest private and public sector organisations. Our teams work at the heart of transformation programmes — helping clients modernise their technology, redesign user experiences, and build solutions that make a real difference.In this role, you’ll be part of multidisciplinary delivery teams where Business Analysts are trusted partners from day one. You’ll work closely with designers, engineers, product leads, and stakeholders to uncover needs, define outcomes, and guide the creation of user‐centred digital products and services. No two projects are the same, and your work will span discovery through to delivery, with opportunities to contribute your insight, creativity, and problem‐solving skills at every stage.We’re looking for people who are curious, collaborative, and motivated by helping clients achieve meaningful change. You’ll thrive here if you enjoy working in fast‐moving environments, asking the right questions, shaping clarity from complexity, and building strong relationships. Whether you’re early in your career or highly experienced, you’ll join a supportive community that invests in your growth and values the impact you make.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.## **Your Role*** Work closely with senior stakeholders and business users to understand their needs and translate them into clear, well‐defined requirements that guide digital solutions. Represent the voice of the user throughout delivery, helping keep teams aligned and ensuring decisions support the overall vision.* Collaborate with designers, architects, developers, and testers to shape customer journeys, solution designs, and delivery approaches.* Support project planning by contributing to estimates, resourcing discussions, and delivery timelines.* Continuously improve how we work by sharing insights, reusable assets, and good practice across the business analysis community - for senior roles: mentor and support junior colleagues, helping them grow their skills and confidence.* You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.## **Your skills and experience*** Experience delivering digital and IT solutions across varied technologies — for example AI‐enabled platforms, CRM or CMS systems, mobile applications, or integrated online services.* Practical experience working through the full delivery lifecycle in Agile or iterative environments, creating high‐quality artefacts such as backlogs, user journeys, user stories, and acceptance criteria.* Confident using a range of techniques to understand user and business needs — from interviews and workshops to observation, prototyping, and using AI tools to support analysis and insight generation.* Strong ability to analyse and document functional and non‐functional requirements, ensuring solutions meet user expectations, performance needs, and operational constraints.* Experience applying systems analysis and data‐modelling approaches to support solution design, data flows, and process optimisation, particularly in complex or integrated environments.* Excellent communication and facilitation skills, with the ability to engage technical and non‐technical stakeholders at all levels.* For senior roles, mentor and coach junior Business Analysts and graduates, supporting their development and strengthening the wider BA community.## **We are a Disability Confident Employer**Capgemini is proud to be a Disability Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process.## **Your security clearance and pre-employment checks**If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.## **Make it real – what does it mean for you?**You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangementsYou will be joining one of the World’s Most Ethical Companies, as recognised by Ethisphere for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.Capgemini. Make it real.