Senior Developer Success Engineer

temporal; United Kingdom; Hybrid; GBP 110,000 - 141,000; Full time

Job summary

A leading technology company in the United Kingdom is hiring a Senior Developer Success Engineer to provide frontline technical support for its developer community. This role involves troubleshooting complex issues, optimizing performance, and developing automated solutions on cloud-native infrastructures like AWS and GCP. Ideal candidates have 6+ years in development and experience with programming languages such as Python and Java.

Benefits

Unlimited PTO

100% Premiums Coverage for Medical, Dental, and Vision

Additional Learning and Development Perks

Qualifications

• 6+ years of experience as a developer.
• Experience managing medium to large-scale architectures.
• Minimum of one year in a customer-facing role.

Responsibilities

• Engage with developers to solve infrastructure challenges.
• Develop observability solutions for Temporal.
• Optimize cloud performance and reliability.

Skills

Fluent in Python

Fluent in Java

Fluent in Golang

Fluent in TypeScript

Problem-solving skills

Strong communication skills

Tools

Prometheus

Grafana

Kubernetes

Docker

Terraform

Job description

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.

Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.

Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world‑class open‑source software and communities, and want to be a part of our amazing team, we'd love to hear from you!

Summary

The Senior Developer Success Engineer will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud‑native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience.

What You’ll Do

• At Temporal, you’ll work with cloud‑native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in container orchestration, networking, and observability while learning from complex, real‑world customer use cases.
• Our stack includes Go, Python, and Java, providing continuous opportunities to hone your programming skills in infrastructure automation, resilience engineering, and performance tuning.
• Be a passionate problem solver:
  • If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role. As a Senior Developer Success Engineer: Infrastructure, you’ll work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users.
  • You’ll develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale.
  • Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices. Don’t worry—we have seasoned engineers and mentors to support you along the way!
• As a Senior Developer Success Engineer you will engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability.
• Your insights will influence platform improvements, from enhancing observability tooling to developing self‑service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test).
• You’ll serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales.

What You’ll Bring

• 6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.
• Experience with deployment and managing medium to large‑scale architectures (e.g., Kubernetes or Docker).
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
• Minimum of one year experience in an internal or external customer‑facing role.
• Passion for helping others regardless of who they are or how they act.
• Experience working with or as part of remote teams.
• Strong written and verbal communication skills.
• Seek to understand first, lead with data, and rely on facts.

Nice to Have

• Previous experience in customer‑facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
• Experience with security certificate management and implementation.
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.

Compensation

• The estimated pay range for this role is $145,000 – $185,000.
• Additionally, this role is eligible to participate in Temporal’s equity plan.

Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In‑Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in‑home office setup (in addition to company‑issued hardware), professional memberships, work‑from‑home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in‑person connection. Occasional travel may be required for company events, team off‑sites, and other meaningful moments that bring us together.

Equal Opportunity Employer

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your recruiter know so we can assist.