Senior Delivery Manager - Complaints & Remediation - Director level in Belfast

Energy Jobline ZR; Belfast; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading financial services firm in the UK is seeking an experienced Delivery Director for a 9-month fixed-term contract. This role will lead the end-to-end delivery of complaints handling and remediation programmes, ensuring effective resolution and regulatory compliance. Key responsibilities include leading large-scale initiatives, engaging with stakeholders, and developing high-performing teams. Ideal candidates will have extensive experience in similar roles. Start date is ASAP.

Qualifications

• Extensive experience in complaints handling and remediation programmes.
• Significant experience in stakeholder management across various functions.
• Proven ability to lead and develop high-performing teams.

Responsibilities

• Lead large-scale complaints and remediation initiatives.
• Engage with clients and senior internal stakeholders.
• Implement robust governance, quality controls, and delivery frameworks.
• Manage and develop delivery teams.

Job description

Role Overview

We are looking for a highly experienced Delivery Director to lead the end-to-end delivery of complaints handling and remediation programmes. The role is critical in ensuring effective resolution, regulatory compliance, and enhanced customer outcomes across complex financial services environments. You will work closely with cross-functional teams including Legal, Compliance, Customer Service, Risk, and Technology, while also supporting client-facing activities such as proposals and business development.

Contract Type: 9-Month Fixed-Term Contract (FTC) Start Date: ASAP Seniority Level: Director.

Key Responsibilities

• Programme Leadership: Lead large-scale complaints and remediation initiatives from design and build through mobilisation, run, and close‑down.
• Stakeholder Management: Engage with clients and senior internal stakeholders to ensure alignment and regulatory compliance.
• Operational Excellence: Implement robust governance, quality controls, and delivery frameworks to drive efficiency and effectiveness.
• Team Leadership: Manage and develop high‑performing delivery teams, fostering a culture of accountability and continuous improvement.