Senior Delivery Manager

National Highways; West Midlands Combined Authority; On-site; GBP 90,000 - 120,000; Full time

Job summary

A UK transport authority is seeking a Senior Delivery Manager in Birmingham, UK, to lead essential roadside technology services that enhance motorway and trunk road safety. You will collaborate with suppliers and teams to ensure successful technology deployments while managing complex stakeholder relationships. A relevant degree or ITIL certification and experience in service management are essential.

Qualifications

• Engineering or relevant degree and/or a relevant ITIL certification.
• Proven experience in service management of OT or IT-enabled service.
• Experience applying OT/IT, telecommunications or electrical engineering expertise.
• Proven ability to manage multiple complex stakeholders and communicate clearly.

Responsibilities

• Develop new enforcement technology with suppliers.
• Control the suppliers' development aligning to required specifications.
• Work collaboratively with teams to feed back operational lessons.
• Strengthen performance through relationships with end-users, suppliers, installers and regional maintainers.
• Maintain robust financial management across the development cycle.

Skills

OT/IT service management

Stakeholder management

Problem management

Clear communication

Technical engineering background

Education

Engineering degree

ITIL certification

Job description

Overview

Senior Delivery Manager role at National Highways in Digital Operational Services. Location: Birmingham, England, United Kingdom. The role leads the delivery of essential roadside technology services to support a safe and reliable motorway and trunk road network.

Responsibilities

• Responsible for the development of the new enforcement technology with selected suppliers, leading to a successful deployment to the SRN on approval.
• Technical responsibility to control the suppliers' development, aligning to the required technical specifications, contractual and governing standards that comply with operational technology to allow enforcement.
• Work collaboratively with Service Design and Procurement teams to ensure lessons learned from operational experience are fed back up the asset lifecycle.
• Improve performance by developing working relationships between end-users, the suppliers, the installers, asset managers and regional maintainers.
• Responsible for robust financial management of the development cycle.

About you

• Engineering or other relevant degree and/or a relevant ITIL certification.
• Proven experience in the service management of an OT or IT-enabled service, or extended experience in the maintenance of roadside technology or similar from another transport sector.
• Experience applying OT/IT, telecommunications or electrical engineering technical expertise to deliver continuous service improvement, and problem and fault management.
• Demonstrable experience in managing multiple complex stakeholders.
• Excellent ability to digest complex and incomplete information, form a conclusion, and communicate ideas to all types of stakeholders verbally, numerically and in writing.

About us

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and our values are passion, integrity, safety, teamwork and ownership. The Digital Operational Services Directorate delivers digital, data, and technology services across frontline to back office to enable real-time information and integration with evolving transport systems.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Public Safety