Senior Delivery Manager

UBDS Group; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading digital transformation company based in the UK is seeking a Senior Delivery Manager to lead high-impact service transformation projects. The role requires proven experience in IT service transformation, particularly in public sector environments, and a strong understanding of ServiceNow. You will oversee complex delivery programs, working closely with cross-functional teams to ensure operational efficiency and measurable outcomes for clients. The company offers hybrid working and numerous benefits including training, medical cover, and a discretionary bonus.

Benefits

Training opportunities

Private medical cover

Discretionary bonus

25 days holiday plus additional days

Electric Vehicle leasing

Contributed pension scheme

Death in service cover

Flexible working environment

Qualifications

• Proven experience in IT service transformation within public sector or regulated environments.
• Strong understanding of ServiceNow ITSM and CMDB.
• Experience in enterprise reporting and automation.

Responsibilities

• Lead high-impact service transformation projects with a strong focus on automation.
• Oversee complex delivery programmes working with cross-functional teams.
• Drive operational efficiency and deliver measurable outcomes across a major client estate.

Skills

End-to-end project delivery across complex service transformation programmes

ServiceNow (ITSM CMDB) and automation implementation experience

Strong stakeholder engagement and governance skills

Project management certification (PMP PRINCE2) desirable

Familiarity with API integrations, data security and reporting frameworks

Job description

Description

UBDS is looking for a Senior Delivery Manager to lead high‑impact service transformation projects with a strong focus on automation and enterprise reporting through the ServiceNow platform. You’ll oversee complex delivery programmes working with cross‑functional teams to drive operational efficiency and deliver measurable outcomes across a major client estate.

This role suits someone with proven experience in IT service transformation particularly within public sector or regulated environments and a track record of managing delivery across Agile SAFe and Waterfall methodologies. A strong understanding of ServiceNow ITSM and CMDB along with experience in enterprise reporting and automation is essential.

Key skills & experience

• End‑to‑end project delivery across complex service transformation programmes
• ServiceNow (ITSM CMDB) and automation implementation experience
• Strong stakeholder engagement and governance skills
• Project management certification (PMP PRINCE2) desirable
• Familiarity with API integrations, data security and reporting frameworks

Applicants must have the right to work in the UK. Security clearance eligibility may be required.

Benefits

• Training: All team members are offered a number of options in terms of personal development whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more.
• Private medical cover for you and your spouse/partner offered via Vitality.
• Discretionary bonus based on a blend of personal and company performance.
• Holiday: 25 days plus 1 day for your birthday and 1 day for your work anniversary, in addition to UK bank holidays.
• Electric Vehicle leasing with salary sacrifice.
• Contributed pension scheme.
• Death in service cover.
• Hybrid working: UBDS offers a flexible working environment to help you operate at your maximum regardless of location. Offices in London & Manchester foster a culture focused on outcomes and work‑life balance.

About UBDS

UBDS was born out of a vision to build lasting relationships by delivering digital transformation solutions with unrivalled speed and efficiency. We have taken complex organisations to the frontier of innovation, transforming enterprise and public sector to be faster, leaner and more competitive.

Organisations turn to us for deep knowledge, specialist skills, years of on‑the‑job experience and our can‑do, get‑it‑done culture. Projects are personal. Our work is an extension of the values we embody and we are always looking how to fill the gap for our clients. For us it’s about top‑ and bottom‑line growth and equipping our clients with cutting‑edge technology that empowers innovation.

We exist to deliver significant measurable and sustainable digital transformation and we achieve this by delivering value to our customers in the following ways:

• Accelerating change
• Ensuring frictionless high performance
• Mitigating risk and ensuring security

Our key values

• Our reputation is everything
• We are passionate about technology and innovation
• We deliver value and make an impact
• We keep it simple and make it happen

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Interested in Joining Our Innovative Team

Get in touch. To find out more about this role, one of our other vacancies or to just talk about UBDS and where you might fit into one of our free‑thinking and ever‑advancing teams, please head to our site or send your CV to our recruiting email.