Senior Delivery Lead Manager (FTC)

Merlin Entertainments - Corporate; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment company is seeking a Senior Delivery Manager to lead complex digital delivery workstreams and improvement initiatives. You will manage vendor partnerships and ensure projects align with strategic goals. The ideal candidate will have extensive experience in digital transformation and agile methodologies. This role offers a competitive salary and numerous benefits, including annual passes to attractions and a private pension scheme.

Benefits

33 days holiday

Merlin Annual Passes

Company bonus

Private pension scheme

Discounts on LEGO and retail shops

Ongoing training opportunities

Qualifications

• Extensive experience leading large-scale digital transformation programmes.
• Strong experience managing multi-vendor environments and delivery teams.
• Proven ability to navigate complex stakeholder landscapes.

Responsibilities

• Lead multiple complex digital delivery workstreams.
• Oversee planning, execution, and delivery across teams.
• Establish and embed best practices and performance metrics.

Skills

Leadership

Agile methodologies

Problem-solving

Communication skills

Collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Agile

PMP

Job description

What you’ll bring to the team

As a Senior Delivery Manager, you’ll play a pivotal role in our Digital and Data Transformation programme, leading complex, high-impact initiatives that shape our end-to-end guest journey.

You’ll oversee multiple delivery workstreams, manage vendor partnerships, and drive delivery excellence across cross-functional teams. Reporting to the Head of Delivery, you’ll ensure projects are delivered to the highest standards, on time, within scope, and aligned with strategic priorities.

This is an opportunity to make a tangible impact on how our guests experience our brand, while helping to shape the future of our digital capabilities.

Key Responsibilities:

• Lead multiple complex digital delivery workstreams, ensuring strategic alignment and measurable outcomes.
• Oversee planning, execution, and delivery across internal teams and external vendors.
• Establish and embed best practices, delivery governance, and performance metrics.
• Build and maintain senior stakeholder relationships across the business.
• Drive continuous improvement and innovation in delivery approaches.
• Mentor and develop delivery managers, fostering a culture of high performance and collaboration.
• Champion agile ways of working across teams.#

Please note this is a fixed term role ending in Jan 2027.

Qualifications & Experience

• Extensive experience leading large-scale digital transformation programmes.
• Deep understanding of agile delivery methodologies and scaling frameworks.
• Strong experience managing multi-vendor environments and delivery teams.
• Proven ability to navigate complex stakeholder landscapes and drive alignment.
• Excellent communication, problem-solving, and leadership skills.
• A process-driven mindset with a passion for operational excellence.
• Relevant certifications (e.g. Agile, Scrum, PMP) are an advantage.
• Bachelor’s degree or equivalent experience

Benefits

• A competitive annual salary
• 33 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Pay Range

Competitive