Senior Debt Recovery Specialist

Yü Group PLC; Leicester; On-site; GBP 30,000 - 32,000; Full time

Job summary

A UK energy supplier is seeking a Senior Debt Recovery Specialist in Leicester. In this role, you'll manage overdue accounts, negotiate settlements, and collaborate across departments. The ideal candidate has 5-10 years of experience in debt recovery and strong communication skills. This position offers a salary of £30,000 - £32,000, along with a structured bonus scheme and opportunities for career growth.

Benefits

Structured bonus scheme

Flexible annual leave

Training opportunities

Qualifications

• 5–10 years of experience in debt recovery, credit control, or collections.
• Knowledge of Debt Recovery and Litigation strategies.
• Positive attitude and motivated to improve.

Responsibilities

• Manage recovery of overdue accounts through outbound contact.
• Negotiate payment arrangements professionally.
• Collaborate with Legal and Customer Service departments.

Skills

Debt Recovery Experience

Decisive Thinking

Commercial Mindset

Clear Communication

Collaborative

Detail-oriented

Job description

Overview

Join to apply for the Senior Debt Recovery Specialist role at Yü Group PLC. We’re one of the UK’s fastest-growing energy suppliers, providing services to thousands of commercial businesses across the country. This is an exciting time to join our journey as we expand and shape our future.

Department YUR - 2120 - Debt Enforcement & Mgt | Employment Type Permanent - Full Time | Location Leicester

This role reports to the Collections Manager, is onsite in Leicester (LE3 5BZ), and offers a Monday to Friday, 37.5 hour workweek. Salary: £30,000 - £32,000 (subject to tax and NI). Bonus: Opportunity to earn £1,250 every 3 months.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker; only candidates with indefinite right to work in the UK may apply. If you need any reasonable adjustments to help you apply for a role, please let us know.

Responsibilities

• Proactively manage the recovery of significantly overdue accounts through outbound contact via phone, email and written correspondence.
• Handle complex and high-value cases, negotiating payment arrangements or settlements in a professional and commercially sound manner.
• Proven experience of reducing bad debt provision through successful outcomes.
• Collaborate with departments including Legal and Customer Service to resolve disputes and ensure smooth recovery processes.
• Investigate reasons for non-payment, assess risks, and recommend actions to mitigate further exposure.
• Analyse account data to spot trends and areas for improvement.
• Provide regular performance updates and reports to senior management.

Qualifications and Skills

• 5–10 years of proven experience in a similar debt recovery, credit control, or collections role, ideally within the energy or financial services industry.
• Decisive thinker – you make sound judgments under pressure.
• Commercial mindset – you balance business goals with fair outcomes for customers.
• Insightful – you can distinguish between genuine financial hardship and avoidable non-payment.
• Clear communicator – confident and articulate on the phone and in writing.
• Collaborative – a team player who supports colleagues and contributes to shared success.
• Motivated & resilient – positive attitude and eager to improve continuously.
• Respectful & personable – always professional and courteous in interactions.
• Detail-oriented & dependable – you follow through and don’t cut corners.
• Knowledge of Debt Recovery and Litigation strategies are essential.

Benefits and Why Join Us

• Structured bonus – earn up to £12,000 per year based on clear KPIs.
• Supportive team – work with friendly, like-minded professionals in a growing business.
• Career growth – be part of a rapidly scaling organisation with real development opportunities.
• Dynamic environment – no two days are the same, and your contributions will be noticed.
• 24 days annual leave + bank holidays.
• Generous bonus scheme based on individual and team performance.
• Training and development opportunities to Supervisory and Management positions, including time in our sister business Yu Smart.
• Holiday buy – up to 5 additional days.
• Day off on your birthday.
• Employee Assistance Programme and annual salary review.
• Enhanced paternity, maternity and adoption policies.
• Death in service and critical illness cover.
• Plus, many more benefits.

Other details

Location: Leicester, England, United Kingdom
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Utilities