Senior Debt Recovery Specialist

Yu Energy; Leicester; On-site; GBP 30,000 - 32,000; Full time

Job summary

A utility company in Leicester is seeking a Senior Debt Recovery Specialist to manage overdue accounts and negotiate payment arrangements. With a commercial mindset and proven experience in debt recovery, the ideal candidate will thrive in a supportive team environment with opportunities for career growth. The role offers a salary of £30,000 – £32,000, plus bonuses based on performance.

Benefits

Generous bonus scheme

28 days annual leave

Training and development opportunities

Qualifications

• 5–10 years of experience in debt recovery, ideally in energy or financial services.
• Ability to make sound judgments under pressure.
• Knowledge of Debt Recovery and Litigation strategies.

Responsibilities

• Manage recovery of overdue accounts through communication.
• Negotiate payment arrangements for complex cases.
• Provide performance updates to management.

Skills

Debt recovery experience

Commercial mindset

Clear communication skills

Detail-oriented

Collaborative team player

Job description

Overview

Senior Debt Recovery Specialist – Yu Energy

Location: Leicester

Department: YUR - 2120 - Debt Enforcement & Mgt

Reporting to: Collections Manager

Working hours: Monday to Friday, 37.5 hours per week. Office Based.

Salary: £30,000 – £32,000 per year (subject to Tax and NI)

Bonus: Opportunity to earn £1,250 every 3 months.

Responsibilities

• Proactively manage the recovery of significantly overdue accounts through outbound contact via phone, email and written correspondence.
• Handle complex and high-value cases, negotiating payment arrangements or settlements in a professional and commercially sound manner.
• Proven experience of reducing bad debt provision through successful outcomes.
• Collaborate with departments including Legal and Customer Service to resolve disputes and ensure smooth recovery processes.
• Investigate reasons for non-payment, assess risks, and recommend actions to mitigate further exposure.
• Analyse account data to spot trends and areas for improvement.
• Provide regular performance updates and reports to senior management.

Qualifications & Skills

• 5–10 years of proven experience in a debt recovery, credit control or collections role, ideally within the energy or financial services industry.
• Decisive thinker with the ability to make sound judgments under pressure.
• Commercial mindset with the ability to balance business goals with fair outcomes for customers.
• Insightful and able to distinguish between genuine financial hardship and avoidable non-payment.
• Clear communication skills, confident on the phone and in writing.
• Collaborative team player who supports colleagues and contributes to shared success.
• Motivated, resilient, with a positive attitude and willingness to improve.
• Respectful and personable; professional and courteous in interactions.
• Detail-oriented and dependable; follows through and does not cut corners.
• Knowledge of Debt Recovery and Litigation strategies is essential.

Why Join Us

• Structured bonus – Earn up to £12,000 per year based on clear KPIs.
• Supportive team in a growing business.
• Career growth opportunities as the organisation scales.
• Dynamic environment where contributions are recognised.

Benefits & Additional Information

• 28 days annual leave (including bank holidays) or as per policy, plus additional holidays by agreement.
• Generous bonus scheme based on individual and team performance.
• Training and development opportunities to supervisory and management positions.
• Opportunity for time spent in sister business Yu Smart.
• Healthy benefits package including employee assistance and life event support.
• Company sick pay (subject to length of service).
• Death in service and critical illness cover.

Note: This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker. We can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply, please let us know.

Application reminders: Referrals may increase your chances of interviewing.

Industries: Utilities