Senior Database Support Engineer — Data Warehouse Expert

Natrinsic; England; On-site; GBP 60,000 - 90,000; Full time

Job summary

Natrinsic is seeking a Senior Database Support Engineer to deliver high-end support for managed services customers. You will act as technical interface for problem resolution in data warehouse environments and maintain expert knowledge of supported products.

You will handle service requests, collaborate with development for product improvements, and ensure issues are resolved within KPI targets while maintaining strong customer relationships.

Qualifications

• Proven professional and technical experience with 3+ years of industry experience performing as a Database or System Administrator in an Oracle Environment.
• The ideal candidates should have a degree in Computer science/Management Information Systems/Science/Engineering/Math/Physics.
• Oracle Certified Professional (OCP) is a plus.

Responsibilities

• To manage and resolve Service Requests logged by Natrinsic Managed Service customers and contribute to proactive support activities according to product support strategy and model
• Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
• Maintaining product expertise within the team
• Maintaining an up-to-date and in-depth knowledge of new technology released for supported product
• Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
• Contributing to Knowledge Management content creation and maintenance
• Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
• Operating within Oracle business processes and procedures
• Respond and resolve customer issues within Key Performance Indicator targets

Skills

Database administration

SQL

English communication

Analytical thinking

Teamwork

Education

Bachelor's degree in Computer Science / MIS / Science / Engineering / Math / Physics

Tools

Oracle Enterprise Manager Grid Control

Postgres

Job description

Natrinsic is seeking a Senior Database Support Engineer to deliver high-end support for managed services customers. You will act as technical interface for problem resolution in data warehouse environments and maintain expert knowledge of supported products.

You will handle service requests, collaborate with development for product improvements, and ensure issues are resolved within KPI targets while maintaining strong customer relationships.