Senior Data Scientist

intercom; Greater London; Hybrid; GBP 89,000 - 134,000; Full time

Job summary

Fin, now part of Salesforce, is seeking a Data Scientist in our RAD team to translate data into actionable insights that shape product strategy and drive measurable impact across the customer experience. You will partner with product, design and engineering to build robust data pipelines, metrics and dashboards, and apply AI tools to accelerate analysis.

This role offers a hybrid work model with opportunities to influence decisions across a global customer base and contribute to the future of

Qualifications

• 5+ years of experience using data to solve problems and drive decisions
• Strong SQL skills and solid grounding in statistics
• Experience partnering with product teams to drive outcomes
• Proven track record delivering insights that impact business
• Excellent communication and ability to drive decisions from analysis
• Experience with a scientific computing language (Python)

Responsibilities

• Partner with product teams to identify important questions and answer them with data
• Collaborate with product managers, designers and engineers to define success metrics
• Design/build/update end-to-end data pipelines and refine data sources
• Work with product researchers to understand customers, products and business
• Influence product roadmap through exploratory analysis and quantitative research
• Build scalable data products and dashboards for self-serve insights

Skills

5+ years data exp

SQL

Statistics

Python

Product teams

Communication

AI tools

Automation

Data storytelling

Ambiguity tolerance

Tools

dbt

Job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

• The Research, Analytics & Data Science (RAD) team at Fin use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value. If you get excited about asking the right questions, exploring patterns in data and turning insights into action, this role is for you..
• Data Scientists in RAD partner with teams across R&D to help Fin make sense of our users, our products and our business, using metrics, data and analysis. This role will enable you to drive key data projects that directly impact our customers and millions of end users who communicate via our messaging platform daily.

What will I be doing?

• You’ll partner with product teams to help them identify important questions and answer those questions with data
• You’ll work closely with product managers, designers and engineers to develop key product success metrics, to set targets, to measure results and outcomes, and to size opportunities
• You’ll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.
• You’ll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.
• You’ll influence our product roadmap and product strategy through exploratory analysis and quantitative research

Increasingly, you will also:

• Use AI-assisted tools (e.g. Claude Code, Cursor) to accelerate analysis, coding and insight generation
• Identify opportunities to automate your own workflows and reduce time spent on repetitive tasks
• Build scalable data products (dashboards, models, internal tools) that enable stakeholders to self-serve insights
• Help teams interact more directly with data (e.g. through better abstractions, semantic layers, or AI-powered interfaces)
• Raise the bar for how AI is used within RAD- sharing patterns, workflows and best practices
• Craft clear, compelling data stories and communicate recommendations across R&D and the broader company
• Contribute to and shape core RAD foundations, improving how the team operates

What skills do I need?

• 5 + years experience working with data to solve problems and drive evidence-based decisions
• Strong SQL skills and solid grounding in statistics
• Experience working closely with product teams
• Proven track record of delivering actionable insights that drive measurable impact with minimal supervision
• Strong product intuition, business acumen and ability to connect analysis to strategy
• Excellent communication skills (technical and non-technical), with a focus on driving decisions and outcomes
• Strong ownership, curiosity and growth mindset
• Experience with a scientific computing language (e.g. Python)

And increasingly important:

• Ability to effectively use AI tools (e.g. Claude Code, Cursor) to accelerate and improve your work
• A mindset of automation and leverage - looking for ways to scale your impact beyond one-off analyses
• Comfort working in ambiguous, fast-evolving environments where tools and workflows are rapidly changing

Bonus skills & attributes

• Experience with data modeling and ETL pipelines (esp dbt)
• Experience building internal tools, data products or self-serve analytics capabilities
• Experience leveraging AI across the data workflow - from ideation and coding to analysis and communication

#LI-Hybrid

Unleash Your Potential

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.