Senior Data Scientist

Sky Group; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package up to 9%

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky is seeking a Data Scientist to drive actionable customer intelligence and build ML solutions using rich datasets. You will develop predictive models for churn and lifetime value, and explore AI agents to accelerate insights.

Collaboration with stakeholders and engineering teams will ensure scalable, compliant deployments that improve customer outcomes. The role embraces a hybrid work model with regular collaboration across Sky's data and product teams, leveraging cloud-based analytics and

Qualifications

• Strong hands-on experience in advanced analytics and ML, incl. forecasting and clustering.
• Proven track record deploying AI/ML solutions in cloud environments.
• Able to translate business needs into analytical solutions with stakeholders.

Responsibilities

• Develop and drive actionable customer intelligence from core data assets using analytics.
• Build AI/ML solutions using data on product holding, usage and interactions.
• Develop predictive models for churn, lifetime value and segmentation.
• Explore and build AI agents to automate analysis and speed insight generation.
• Partner with tech and data engineers to deploy scalable customer treatments.
• Lead projects with 1–2 team members, planning tasks and delegation.

Skills

Advanced analytics

Machine learning

Forecasting

Predictive modelling

Cloud deployments

Python

Scikit-learn

PyTorch

MLOps

Generative AI

Job description

We don’t just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

Data Science practice at Sky

Data science is at the heart of decision making in Sky and drives a majority of decisions across marketing, customer interactions and customer services at Sky. In the Advanced Analytics team, we are scaling up our data science practice to transform how we manage customers across all life cycles for both experience profitability. We have built and successfully deployed intelligence into Sky and are already delivering realisable value into the business. We gather a very large amount of data on customer behaviours and interactions and are looking for data scientists to extract value from our data assets and maximise customer value.

What you’ll do

• Develop and drive actionable customer intelligence from our core data assets using advanced analytics
• Build AI and machine learning solutions using our rich data, including product holding, demographics, product usage, customer service interactions and customer metrics
• Develop predictive models for churn, lifetime value, customer segmentation and other customer-focused use cases
• Explore and build AI agents that automate analysis, speed up insight generation and support better customer decisions
• Work with stakeholders to define objectives and turn business needs into analytical solutions
• Partner with technology teams and data engineers to build compliant, efficient and scalable solutions for customer treatments at Sky
• Strengthen our data science capabilities by trying new ideas, testing emerging AI tools and supporting the development of our people
• Lead projects with 1-2 team members, planning tasks and delegating appropriately

What you’ll bring

• Strong hands‑on experience in advanced analytics and machine learning, including forecasting, predictive modelling, optimisation and clustering
• Proven track record of building and deploying large‑scale AI/ML solutions in cloud environments
• Ability to quickly understand business objectives, solve complex problems and communicate insights clearly to senior stakeholders
• Excellent Python skills using Scikit‑learn and PyTorch, experience working in VS Code with AI‑assisted coding tools, and knowledge of MLOps for production deployment
• Familiarity with generative AI, AI agents and agentic workflows, and an interest in applying them to real business problems

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Your office base

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.

There’s more to our work than work. We’ve built an inclusive culture where we can learn from each other and innovate together. There’s plenty of opportunities for you to explore what you’re passionate about.