Senior Data & Operations Coordinator (Data Management & Governance)

Study Group; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading international education provider is looking for a team member to manage student data and operations. The role includes ensuring data accuracy, supporting student welfare, and overseeing staff. Candidates should have a Bachelor degree or equivalent experience, strong IT skills, and a background in student support. This position promotes a collaborative environment to enhance student outcomes.

Benefits

Diverse and inclusive workplace

Equal opportunity employer

Qualifications

• Ability to think independently and structure work to support student welfare.
• Experience in a regulated educational environment.
• Strong understanding of student support activities.

Responsibilities

• Manage the Centre's datasets and ensure data accuracy.
• Act as secretary for relevant boards and committees.
• Support management in quality assurance activities.

Skills

Data management

IT skills including Excel

Line management

Student support

Education

Bachelor degree or equivalent experience

Tools

Excel

Outlook

Power Point

Word

Job description

To be a member of the Centre's Student Experience Team with accountability for an area of the activities undertaken by the Data and Operations Team, such as data management & governance, exams, assessments and academic administration, and compliance: student enrolments, attendance.

The post holder will implement Study Group's policies, standard operating processes and procedures to ensure staff and students are fully supported to maximize student outcomes and satisfaction. The post holder will report to the Student Experience Leader and will line manage Student Experience Officers and Data and Operations Officers for their specialist area, in addition to carrying out administrative tasks.

Key Responsibilities

• Ownership of the Centre's definitive datasets and student results, ensuring accuracy and currency
• Act as secretary to relevant boards, meeting and committees, ensuring these are minuted
• Support management teams in preparation for quality assurance and enhancement activities
• Contribute to the production of the Annual Monitoring Report and other evaluative and reflective documents, for submission to Study Group and the university partners
• Update student bookings with Study Plan changes, including booster classes and exam resits
• Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional
• Support the management with MAB and PAB organisation
• Oversee the payroll process for sessional staff
• Coordinate and motivate the Data and Operations Officers to contribute to ensuring the best possible student outcomes and student experience
• Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience

About You

• Bachelor degree (or equivalent experience to demonstrate ability to work and think independently)
• Administration or management training or qualification
• Higher level safeguarding training
• Line management of staff
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment
• Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance
• A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting
• Excellent IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies

About Us

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor.