Senior Data Improvement Officer

NHS Arden & GEM CSU; London; Hybrid; GBP 46,148 - 52,809; Full time

Benefits offered by this job

27 days annual leave

Access to professional development

Support for mental wellness

Job summary

A healthcare improvement organization is seeking a Senior Data Liaison Officer to enhance data quality and support NHS decision-making. The role involves building relationships with providers, using dashboards for issue resolution, and contributing to data improvement projects. The ideal candidate will have postgraduate experience in health or data-focused organizations and certifications in data analysis. This role promotes meaningful healthcare transformation and offers competitive benefits set within a supportive culture.

Qualifications

• Postgraduate level or equivalent experience with health or data-focused organizations.
• Familiarity with NHS data standards.
• Experience responding to technical queries in the NHS context.

Responsibilities

• Build trusted relationships with providers and support data quality improvement.
• Use dashboards to identify submission issues and support resolution.
• Deputise for the Data Liaison Manager when needed.

Skills

Stakeholder engagement

Data analysis

Communication

Problem-solving

Education

Postgraduate level or equivalent experience

Data or analytics certification

Tools

Microsoft Excel

Power BI

SQL

Job description

• Remote with very occasional travel to an office for team meetings
• 37.5 hours per week.

Job Purpose:

We are recruiting for a Senior Data Liaison Officer within the Data Improvement team, part of the Data Collection and Improvement function. The team supports providers to improve the quality and completeness of the data they submit centrally to NHS England helping drive real-world impact through better insight.

The Federated Data Platform:

NHS England’s Data and Analytics Directorate is driving the transformation to put patients in control of their data, support clinicians, decision-makers, and researchers with real-time, high-quality data, and empower the NHS Data Community to leverage their skills for high-value opportunities. We pride ourselves on our dedication, creativity, and values-driven approach to improving decision-making across health and care, helping people live healthier, longer lives.

The NHS relies on data every day to manage patient care and plan services, but it is often stored in systems that don’t communicate with each other, creating burdens for both patients and staff.

The Federated Data Platform connects existing NHS systems, allowing each Trust and Integrated Care Board to manage their own customised version, enhancing data integration and care coordination.

Key Responsibilities:

• Build trusted relationships with providers and support data quality improvement across key datasets (e.g. Emergency Care, Mental Health, Community)
• Use dashboards to identify submission issues and support resolution
• Support the delivery of regional and national engagement (e.g. webinars, surveys, user groups)
• Contribute to team-wide improvement projects and performance reporting
• Analyse provider feedback and identify common challenges and opportunities
• Deputise for the Data Liaison Manager when needed
• Knowledge of NHS information systems and data flows
• Experience of responding to internal and external technical queries, acting as a point of escalation
• Experience creating high-quality reports based on complex information and analysis
• Strong stakeholder engagement and collaboration experience
• Ability to present technical information clearly to varied audiences
• Experience in data improvement or data operations
• Understanding of specific NHS care settings (e.g. mental health, community health)
• Familiarity with managing group engagement activities such as webinars or surveys

Qualifications:

• Postgraduate level, or equivalent experience delivering operational services within health or data-focused organisations
• Familiarity with NHS data standards
• Data or analytics certification (e.g. Microsoft Excel/Data Analyst cert, Power BI, SQL, or NHS Digital Academy modules)

Why Join Us?

This role offers the opportunity to lead meaningful healthcare transformation. You’ll be working at the forefront of digital healthcare, shaping the future of data-driven decision-making in the NHS. Your work will directly impact patient care and operational efficiency across your region.

• 27 days annual leave (increasing with service) plus bank holidays
• Band 7 salary £46,148 - £52,809 (dependent on experience and the number of years you have worked within the NHS)
• Access to professional development opportunities, with training provided on government-wide platforms
• Support for mental wellness and a commitment to work-life balance

Next Steps:

We value independent thinking and risk-taking. We believe that every team member should have the opportunity to contribute and share their ideas. Our culture encourages a healthy work-life balance, and we strive to create an enjoyable and supportive working environment.

Visit our website at www.ardengemcsu.nhs.uk to learn more about who we are.

Note: We are not sponsoring this position, so applicants must be UK residents.

At Arden & GEM CSU, we’re committed to making the application process as easy and accessible as possible. Unlike many NHS employers who rely solely on NHS Jobs, we actively recruit through multiple channels, including LinkedIn and other external job boards.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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