Senior Data Center Technician – Fiber & On-Site Support

Equinix, Inc.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Private Healthcare

Pension Plan

Employee Stock Purchase Plan

Cycle to Work Scheme

Annual Season Ticket Loan

Job summary

Equinix, Inc. seeks a Customer Operations Technician to join our data center operations. You will embark on a development journey where technical skills flourish and outstanding customer service makes you an invaluable team member.

This role starts your career in data centers and requires fibre experience, splicing, and strong communication in a corporate setting. Join a team that values autonomy and a proactive approach, delivering on-site support, project assistance, and cross-connect work

Qualifications

• Experience in Customer Service, Operations, telecomms or Data centres.
• Willing to work a shift rota that includes day and night shifts.
• Motivation to work autonomously.

Responsibilities

• Ensure customer satisfaction by promptly meeting order requirements.
• Deliver exceptional customer experiences during interactions.
• Support new deployments and existing alterations according to operating procedures.
• Provide on-site support through access control and escorting services.
• Develop into a trusted point of escalation for customers.
• Lead and support projects following standard operating procedures.
• Assist vendors on projects & support on physical customer audits.
• Reviews and responds to work order requests in the queue, following commitment times.
• Escalates and expedites orders according to standard procedures, with supervision for non-standard procedures.
• Maintains detailed written records of work activity.
• Updates local asset databases and other systems.
• Rack and stack customer equipment tickets that are semi-routine.
• Follow standard operating procedures for semi-routine customer installations.
• Perform semi-basic cage installations for mesh and overhead cable trays.
• Carry out tape changes and standard operating backup changes to support intra-cage infrastructure installations.
• Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing).
• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects.
• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision.
• Supports semi-routine standard operating testing and standard operating installations of customer assets.
• Supports standard operating procedures of layer 1 cross-connect certification testing.
• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision.

Skills

Customer service

Operations

Data centres

Tools

Windows OS

TCP/IP knowledge

Job description

Equinix, Inc. seeks a Customer Operations Technician to join our data center operations. You will embark on a development journey where technical skills flourish and outstanding customer service makes you an invaluable team member.

This role starts your career in data centers and requires fibre experience, splicing, and strong communication in a corporate setting. Join a team that values autonomy and a proactive approach, delivering on-site support, project assistance, and cross-connect work